The Customer Service Representative (CSR) is responsible for establishing and maintaining profitable relationships with customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are completely met. The CSR has primary responsibility for ensuring that customer needs are met.

As the Customer Service Representative, you serve as the primary internal representative of our organization, you must convey to the customer a sense of expertise in our printing services and capabilities, and you serve an external key educator to our community and
customers. The CSR is also responsible for communicating customer requirements to the production team, in accordance with company policies and procedures.

You are a member of the Sales and Marketing Team, and together you are accountable for meeting the monthly, quarterly, and annual revenue and sales goals of the company. The sales and strategic marketing activities of your team will be designed to achieve these revenue goals. These in turn are essential in meeting all company goals.

• Empathy 
• Communication Skills
• Self Control 
• People Person 
• Flexibility
• Team Player
• 2+ years experience in a similar role preferred
• 2 year degree preferred

 

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Provide customer services such as receiving questions and processing requests for services.
Works in a team environment to resolve customer issues

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Hard to believe that when it started in 1999, Cornerstone OnDemand was nothing more than an idea and a whiteboard. Today, that simple idea has grown into a global technology company that’s changing the way the world works.

 

Being a Cornerstar. We think that’s pretty cool. And we think it’s important, because that same spirit of collaboration and innovation, that same acute awareness that a few passionate people are capable of accomplishing big things and that small ideas can grow exponentially, lives on at Cornerstone today. We’re not a typical tech company (even with our foosball tables, complimentary food and generous stock options), because, well, our employees aren’t your typical techies.

 

We place great value on development and believe everyone can achieve their career dreams when provided with the opportunity to stretch beyond what seems possible. We believe in hiring smart people and challenging them with lots of responsibility early on. It’s not easy, but training for the Olympics isn’t easy either. We know that if you want to compete, you need world-class training and support every day. That’s how we work.