Senior Post Closing Analyst

About the team

We are a team that respects, encourages and works together to resolve any issue that might arise. We even make it fun to come to work! Anyone joining our team will join the best Post Closing team in the business!

About the role

As a Mortgage professional you understand the valuable role the Post Closing Analyst plays in the mortgage lending process and you take that responsibility quite seriously. At Zillow Home Loans we believe we make a difference in the lives of customers seeking to buy a home. 

We are hiring remotely but can work in an office in Kansas City or Irvine and seek Mortgage professionals who feel the same. We 'Do the Right Thing' and we seek team members who conduct business with ethics and integrity.

Our Senior Post Closing Analyst researches all suspense issues, as well as audit findings from external sources (MI Companies, Investors, Agencies and internal QC) to determine validity of the issue and to determine the correct course for resolution. This includes addressing and/or clearing all issues in a timely manner in accordance with the timeframes dictated by the specific investors to minimize any cost to cure.

• You will need 10 years of mortgage closing, post-closing or other directly related experience.

• Quality focused and industrious. Take pride in work.

• Strong sense of urgency.

• Thrives in a fast-paced environment with the skills to handle pressure and meet deadlines under pressure.

• Actively resolves problems in a dynamic, process-centered environment.

• Excellent attention to detail and time management skills

• A communicator that possesses strong written and verbal skills

• Proficient Microsoft Office suite skills required

• Willing to work overtime as required

•  An independent problem solver who can take complex problems and produce solutions using their detailed knowledge of: 

  •  Lending requirements for Conventional, FHA and VA loans.

  • All origination loan documents.

  • Closing and legal documents.

  • Credit documents; and

  •  Insurance documents.

  • Compliance with respect to Disclosure documents (LEs and CDs) and related timing. And,

  • MDIA and APR rules ( TILA, RESPA, etc…)

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $22.20 - $33.40 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• As an Post Closing Analyst, you will gather all suspense discrepancies; this may include contacting internal employees and outside vendors to obtain the documentation. Insuring that the company does not incur any penalties due to the loan suspension.
• You will input and maintain information within the LOS (Encompass) from the initial notification of the suspended loan and until the loan is funded.
• You will build relationships with investors and internal employees to ensure documentation is moving quickly for purchase of a loan.
• You will work with other roles within Post Closing to allow for the timely completion of all daily duties.
• Loan must be purchased within the time frame set by Capital Markets.
• You will maintain company service level and turn-time standards; specific measurable include return-call times, return-email times, and task completion times.

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

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