ER Admissions Supervisor

DUTIES INCLUDE BUT ARE NOT LIMITED TO:
• Responsible for maintaining departmental schedule to ensure that the department is appropriately staffed
• Provide standardized training for all new employees based on departmental policies and workflows. Cross Train employees on all functions.
• Daily review of the previous day’s registrations for quality assurance of patient demographics, insurance coverage and requirements, point of service collections and completion of documents.
• Audit staff for registration accuracy on a regular basis and ensure they are meeting industry benchmarks.
• Train and work with staff to maintain or exceed Point of Service collection goals each month.
• Implement a Corrective Action Policy for non-compliance. Complete employee counseling notices in a timely manner
• Audit Cash drawers on an unscheduled basis for correct beginning balance
• Implement process improvements as necessary to keep front-end denials to a minimum
• Answer emails, phone calls regarding account issues for registration updates
• Make recommendations for education opportunities for your department
• Hold regular departmental meetings. Report meeting agenda to supervisor.
• Keep Supervisor up to date on trends, issues and changes in workflows
• Maintain a good working relationship with superiors and co-workers in order to promote departmental unity and positive working environment
• Work with Supervisor to maintain best practice policies and workflows for the department
• Other duties as assigned