Customer Service Representative

Who are we looking for? 

Are you a passionate receptionist ready to foster your enthusiasm and passion to develop a great reception team? Do you enjoy teaching? Do you love working with clients to reach their medical goals for their patients? Are you looking to build long-term relationships with clients and patients? Do you strive to bring fun into your work environment while fostering a culture of accountability? 

If you answered YES to these questions, then be sure to send over your resume because we would love to add you to our team! 

What is a VCC Supervisor? 

The Veterinary Care Coordinator Supervisor position offers an exciting opportunity to join a dynamic general practice Care team, where you will enhance client service and patient care.

A successful Supervisor must possess strong communication and leadership skills to guide the team effectively while demonstrating organizational abilities and a commitment to customer relations as well as patient care. Key responsibilities that distinguish the Supervisor include managing staff schedules, ensuring the appropriateness of practice schedules, recruiting and training new employees, addressing performance issues, auditing end-of-day procedures, updating training materials, and maintaining a focus on exceptional customer service across the team.

Why work with us? 

Join our dynamic team as we strive to elevate the culture within our practice! We are committed to delivering the highest standard of veterinary medicine while ensuring that both our clients and patients enjoy a warm and enjoyable experience. Nestled next to a scenic bike path and a variety of fantastic restaurants, our hospital enjoys a prime location just minutes from the vibrant city of Boston, with the added delight of an ice cream shop conveniently across the street. We are dedicated to your professional growth, offering a competitive benefits package alongside a strong emphasis on leadership development to help you flourish in your career. Be part of a team that values excellence, enjoyment, and empathy in all we do!

What skills should I have? 

Ideal candidates should possess a minimum of two years of relevant experience in veterinary settings, such as clinics, hospitals, or shelters, and are encouraged to apply if they have experience in human medical fields as well. The role emphasizes collaboration and teamwork, requiring strong leadership and customer service skills enabling you to make a significant positive impact on the lives of both patients and their people daily. Ideal applicants should be motivated, energetic, compassionate, eager to foster professional growth and contribute to a supportive workplace culture.

Applicant Requirements:

• Excellent verbal and written communication skills

• Dedicated excellence in client service

• Have knowledge of principles and processes of animal handling/patient care and knowledge of common veterinary drugs

• focus on operational and organizational excellence.

• demonstrates patience and empathy, strengths needed for this position.

• High school diploma

• A degree in veterinary or relevant field (preferred)

• 3 years of customer service experience 

• 1 year of veterinary medicine experience 

• 1 year of leadership experience (preferred)

What Can You Expect Here?

- Newly renovated, state of the art facility

- Electronic Medical Records

- A positive and team-oriented work environment

- A supportive leadership team

Our Benefits

We offer a very competitive compensation package, along with an outstanding benefits package:

- Medical, Dental & Vision Health Insurance Plans

- Employee Pet Discounts

- CE Allowance

- Paid Time Off

- 401k Options

If you are looking to make a difference