(USA) Director, UX Design

Position Summary...

What you'll do...

User Discovery Requires knowledge of User experience strategies User interviews and surveys User journeys Story boards Contextual inquiries To demonstrate awareness of trends in user consumption habits to develop or improve interaction design and user experience strategies Proactively identifies areas for user profile enhancements and new participatory design features based on user interviews and surveys Plans site visits to end users Maintains appropriate records of user observations Presents data from site visits in ways that can be used to drive design for example user stories user journey maps Critically evaluates previous user research from multiple sources and perspectives Managing Functional Partnerships Requires knowledge of Stakeholder identification and mapping Stakeholder analysis Stakeholder communication Stakeholder engagement techniques Stakeholder management effectiveness tools and methods Fluency in many specialized business vernacular Deep understanding of markets to deliver customer and business value adapt style and best practices to accommodate cultural differences To build and maintain collaborative and strategic alliances with a wide range of partners across the business and industry leverage their support to drive business programs priorities Create an environment that supports collaboration with people from different functions and have different technical viewpoints Provide insights on the impact of cross functional team collaboration on achieving strategic goals Support colleagues and stakeholders to develop their understanding of technology business and performance to identify solutions to deliver improved services solutions and relationships Design Research Requires knowledge of Principles of research Best practices of qualitative and quantitative research Data analysis techniques Techniques to detect gaps in information Legal risks factual errors and breaches of codes of conduct involving the use of research material Organizational research requirements Success metrics for research projects Purpose of research and how it will be used Values limitations and risks of sources and social networks for research purposes Emerging methods for obtaining relevant information To define the key problems to be addressed in research projects Designs and drives a research strategy to meet identified research needs Reviews the relevance and usefulness of findings against research objectives outlined in research project plans Leads the production of final research findings and associated outcomes Develops reports on future improvements to research processes Identifies potential legal and ethical issues from using research material Collaborates with and understands the value of other research partners for example site analytics consumer insights to synthesize and leverage existing data and coordinate research efforts Influencing and Building Stakeholder Consensus Requires knowledge of VerbalNonverbal behaviors Application and allocation of Business Communication stylestechniques in ambiguous and challenging situations Communication channelsmediums Interpersonal skills and universal relationship building with ability to connect seemingly unconnected parties Influencing styles To lead discussions with varying viewpoints confidently Influence audiences using customized communication and appropriate frameworks Leverage factbased data analytics insights to build a cohesive narrative and present in a clear concise and meaningful way Demonstrate superior decision and coordination skills when faced with conflicting or ambiguous inputs Become a trusted advisor to stakeholders influencing them to act on the producttechnology matters Provide respectful effective timely feedback and seek internalize and utilize received feedback Driving CustomerClient Needs Requires knowledge