DIGITAL SECURITY - IAM - SAILPOINT

Responsible for configuring and troubleshooting SailPoint ISC formally known as
IdentityNow. Involve in troubleshooting and integration with various connected and
disconnected applications like Entra ID, Active Directory, RESTful APIs and flat file.
• Design and implement workflows for user Joiner/Leaver/Mover events.
• Provide advanced support for SailPoint IdentityNow, resolving complex technical
issues.
• Collaborate with cross-functional teams including DevOps, Engineering, and
Customer Success to address and resolve customer concerns.
• Manage and resolve support tickets, ensuring timely and effective solutions.
• Conduct root cause analysis and implement corrective actions to prevent recurrence
of issues.
• Provide training and guidance to junior support engineers.

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.