Field Operation Partner - Pennsylvania

Job DetailsJob Location: PAPosition Type: Full TimeEducation Level: High SchoolJob Shift: AnyWhy Join VERO Biotech?

Our Mission: At VERO Biotech, our mission is to improve the lives of patients by developing innovative technologies that support critical care and respiratory therapy through inhaled nitric oxide delivery in the acute care hospital setting or wherever nitric oxide treatment is needed.

We strive to exceed customer expectations in terms of safety, efficacy, and value by focusing on the science, development, and commercialization of our innovations.

As a Field Operations Partner, you’ll work in a dynamic environment where your operational insights and leadership will directly impact how we bring our innovations to the marketplace. You’ll have the opportunity to work cross-functionally, shape field service strategy, and drive measurable results—all while contributing to meaningful patient outcomes.

Position Summary

The Field Operations Technician plays a critical role in the strategic deployment, operational management, and financial performance of VERO Biotech’s nitric oxide delivery systems across clinical environments. This position combines advanced technical expertise with independent decision‑making and serves as the primary operational liaison between respiratory specialists, distribution partners, and key customer accounts. In this role, you will exercise significant discretion in coordinating field operations, optimizing asset performance, and ensuring seamless integration of VERO Biotech technologies within complex clinical workflows. As a Field Operations Technician, you will directly influence service excellence, operational efficiency, financial outcomes, and the successful execution of VERO Biotech’s strategic objectives for high‑value accounts.

Essential Duties and Responsibilities



Oversee installation, calibration, troubleshooting, and servicing of nitric oxide delivery systems, applying expert technical judgment to ensure reliability and compliance


Act as the primary operational liaison for clinical teams and key accounts, proactively   assessing needs, resolving complex issues, and supporting system integrations


Plan and execute software updates, system enhancements, and field‑based quality activities in alignment with regulatory and internal standards


Coordinate equipment deployments for evaluations, demonstrations, and onboarding, providing strategic operational guidance to sales and clinical partners


Analyze device performance and utilization data to identify trends, recommend improvements, and support continuous improvement initiatives


Maintain accurate documentation of service activities, compliance requirements, and customer interactions in accordance with GDP and regulatory expectations


Manage field inventory, logistics, and forecasting to support contract performance and operational efficiency


Exercise discretion in interpreting and applying FDA, ISO, and internal quality requirements in the field


Collaborate cross‑functionally to support strategic account planning and operational excellence



 
Qualifications

 High School Diploma or GED required, Associate degree preferred


Certified Biomedical Equipment Technician (CBET) certification preferred


Minimum of 3 years experience in field operations, service management, or technical operations within medical devices, biotechnology, or life sciences


Must have access to and use of a reliable personal vehicle



Supervisory ResponsibilitiesN/A

Physical Demands and Work Environment

Field-based role requiring travel across the assigned region, including occasional overnight and out‑of‑region travel Ability to meet facility credentialing requirements, work in clinical or manufacturing environments, stand or walk for extended periods, and lift/move moderate loads (25–50 pounds) Weekend work may be required based on operational needs

Competencies



Comfortable in a fast-paced environment handling multiple tasks and project


Able to organize and manage large amounts of files, tasks, schedules, and information


Energetic and eager to tackle new projects and idea


Must be a team player


Comfortable interacting with individuals at all levels of the organization and across multiple site


Demonstrated ability to exercise independent judgment, prioritize complex tasks, and manage operational demands across a multi‑site territory


Strong communication and interpersonal skills with the ability to influence and collaborate across internal and external stakeholder


Proficiency with Microsoft Office Suite and comfortable working with digital tools, data, and reporting systems



Physical Demands and Work Environment



Field-based role requiring travel across the assigned region, including occasional overnight and out‑of‑region travel