Customer Success Consultant

<h3>Company Description</h3><p>Founded in 2014, Shippeo is a leading European SaaS company that's transforming supply chain visibility. With a rapidly growing global presence, our multicultural team of 27 nationalities and 29 languages operates across Europe, North America, and Asia. Our platform delivers real-time, multimodal transportation visibility to top-tier industry leaders across a broad range of sectors, including chemicals, FMCG, pharmaceuticals, automotive, retail, and manufacturing.</p><p>Our ambition is to become the world’s leading data platform for the supply chain industry. We do this by combining predictive AI, high-quality real-time data, and a robust partner network to help our customers improve their supply chain's customer experience and achieve operational excellence.</p><p> </p><p>Learn more about our mission and values on our website:<strong><a href="https://www.shippeo.com/en/company/about-us"> https://www.shippeo.com/en/company/about-us</a></strong></p><h3>Job Description</h3><p><strong>About the Role</strong></p><p>As a Customer Success Manager at Shippeo, you’ll report to the Regional Director of Customer Success and take ownership of a portfolio of key customer accounts. Your core mission will be to drive customer adoption and secure long-term partnerships with our top-tier clients. This role is a key opportunity to deliver high-impact results, ensuring customers maximize the value of our platform, leading to high-impact renewals and expansion opportunities. You will also play a key role in shaping our product roadmap to deliver a superior customer experience.</p><p><strong>Please Note: </strong>This role is<strong> based in Paris, </strong>with a <strong>hybrid work model</strong> (2 days/week in-office is expected to support team collaboration and client alignment). As we operate internationally,<strong> we kindly request all candidates to submit their CV in English.</strong></p><p><strong>Contract Type: </strong>Full-time</p><p><strong>Function: </strong>Customer Success Management</p><p><strong>Key Responsibilities</strong></p><ul><li><p><strong>Manage Strategic Relationships:  </strong>Build long-term partnerships with your accounts, becoming a trusted advisor to operational teams and senior stakeholders. </p></li><li><p><strong>Drive Adoption &amp; Problem-Solve:  </strong>Monitor key operational topics, flag roadblocks, and proactively resolve issues. Ensure customer success through smooth platform delivery and usage.</p></li><li><p><strong>Lead Business Reviews &amp; Strategic Planning:  </strong>Conduct regular QBRs to align on goals, risks, and growth opportunities, helping customers extract business value.</p></li><li><p><strong>Boost Customer Growth &amp; Retention: </strong>Collaborate with Sales to identify expansion opportunities and secure renewals by consistently delivering value.</p></li><li><p><strong>Be the Voice of the Customer:  </strong>Champion customer needs internally to shape product roadmap, influence cross-functional teams, and improve the customer experience.</p></li><li><p><strong>Enable Customer Success Stories: </strong>Partner with Marketing to share impactful customer wins, and co-lead case studies or speaking opportunities.</p></li></ul><h3>Qualifications</h3><ul><li><p><strong>2+ years' experience </strong>in a Customer Success, Account Management, Project Management, or Consulting role, in SaaS.</p></li><li><p><strong>Proven success managing 30+ accounts, </strong>and handling technical products with a high degree of autonomy</p></li><li><p><strong>Strong stakeholder management skills, </strong>including with senior- and executive-level clients.</p></li><li><p><strong>Tech-savvy and solutions-oriented, </strong>comfortable understanding and explaining complex products and solving operational issues.</p></li><li><p><strong>Excellent multitasking &amp; prioritization </strong>abilities to manage multiple accounts and projects simultaneously.</p></li><li><p><strong>A proactive self-starter </strong>with a 'can-do' attitude who thrives in fast-paced, high-growth environments.</p></li><li><p><strong>Fluent in French &amp; English.</strong></p></li></ul><p><strong>Preferred (Not Required)</strong></p><ul><li><p><strong>Additional languages</strong> like German, Dutch, Portuguese, or Italian are a plus.</p></li><li><p>A <strong>background in supply chain/logistics</strong> is a strong advantage.</p></li></ul><h3>Additional Information</h3><p><strong>Why Join Shippeo?</strong></p><p>At Shippeo, you will join a fast-moving company that values ambition, care, delivery, and collaboration. We offer an environment where impact is encouraged, ideas are valued, and development is supported.</p><p> </p><p><strong>What sets us apart:</strong></p><ul><li><p>Meaningful work with real-world impact in global supply chains.</p></li><li><p>A diverse, inclusive, and international team. </p></li><li><p>A culture of transparency, feedback, and continuous learning.</p