Sr. Content Designer

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure. 

Job Description Summary:

As a Senior Content Designer, you’ll be a key driver of content strategy and editorial quality for multiple cross-functional product delivery teams. At PayPal, Content Designers work side by side with UX Designers, Product Managers, and Researchers to create user experiences that empower people and businesses around the world.

Job Description:

As a Senior Content Designer, you’ll be a key driver of content strategy and editorial quality for multiple cross-functional product delivery teams. At PayPal, Content Designers work side by side with UX Designers, Product Managers, and Researchers to create user experiences that empower people and businesses around the world. 

 

Key Responsibilities: 

• Evangelize for our customers, develop the information they need, determine when and how best to communicate with them, and how to do so with a trusted voice that makes them feel cared for and understood. 

• Drive the definition of a clear and actionable strategic direction for content in your product area 

• Work with the writers on your team to make sure content is implemented to deliver against the strategy and to PayPal standards. 

• Use data and customer feedback to measure the effectiveness and of the  content strategy and pivot as needed in real time. 

• Work with the Content Community of Practice team to define, develop, and implement content strategy frameworks, toolkits and guidelines, with the aim of developing world-class experiences at scale. 

• Coordinate content with Brand, Marketing and Operations teams to ensure we create a consistent end-to-end experience. 

• Use data and research to evaluate your content’s impact, and push for continuous improvement that shows real results. 

• Be an arbiter of best practices in grammar, messaging, terminology, writing, and style. 

• Reach across disciplines and departments to demonstrate how content can  be used to create lasting and meaningful relationships with our customers. 

Qualifications: 

• 3+ years of experience writing product content and designing experience. 

• You see products and solutions as part of a customer’s larger journey and you seek to deeply understand that journey through research and data analysis. 

• You understand brand and marketing methodologies, but your real expertise is using design thinking in service of creating great products. 

• You have a track record of positioning content as an engagement tool that transforms customer relationships. 

• You have a history of knocking down organizational obstacles and building sustaining frameworks and partnerships. 

• Experience in financial services, payments, B2B or B2C e-commerce is preferred. 

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

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