Director, National Accounts

The Director, National Accounts – Home Warranty is a strategic leader responsible for driving performance across indirect sales channels and optimizing program execution for large-scale Home Warranty accounts. This role requires deep industry expertise, a proven track-record of leading high-performing sales teams, and the ability to influence client outcomes through data-driven insights and operational excellence. The Director will oversee cross-functional initiatives, manage key client relationships, and ensure alignment with Assurant’s growth and customer experience goals.

What will be my duties and responsibilities in this job?

• Develop and execute Performance Optimization strategies tailored to Home Warranty programs
• Influence and hold key client senior sales leadership relationships including, but not limited to client area vice presidents, senior vice presidents and franchise owners to promote Performance Optimization
• Represent Performance Optimization in client business reviews and strategic planning
• Work directly with and oversee initiatives with client teams including corporate program managers, marketing, directors, and vice presidents to promote Performance Optimization
• Analyze performance and forecast trends to inform strategic decisions
• Deliver internal and external reporting on KPIs, revenue, and customer metrics
• Coach, mentor, and develop team members to build leadership bench strength
• Effectively lead a team of Regional Account Managers to drive growth and customer experience expectations
• Oversee administrative and operational tasks related to account management
• Stay up to date on industry trends, insights and market conditions
• Support client conferences and networking/sponsorship opportunities within the Home Warranty space
• Operational responsibility for accounts within the Home Warranty space
• Manage team resources and support budget planning
• Implement programs to motivate Assurant Performance Optimization employees
• Support all Assurant initiatives as outlined by the AVP, Performance Optimization and VP, Global Sales Optimization

What are the requirements needed for this position?

• Bachelor’s degree preferred or equivalent relevant experience
• 10+ years of experience in the Home Warranty or Real Estate industry
• 5+ years of people leadership experience, preferably in a sales or client-facing capacity
• Proven success in leading indirect sales teams and driving performance in addition to managing large-scale client relationships in Home Warranty or Real Estate industry
• Sales forecasting, reporting, and optimization
• Strong analytical and presentation skills
• Proficiency in Microsoft Excel, PowerPoint, and Word
• Position is primarily remote with 50%–75% travel required for client meetings, team leadership, and strategic planning sessions

What other skills/experience would be helpful to have?

• Bachelor’s degree in business, marketing, or related field
• Prior leadership experience within Home Warranty or real estate industry
• Real estate industry experience with senior level relationships, former franchise owner,  brokerage support, branch manager and/or HW experience.
• Familiarity with Salesforce and proficiency with Microsoft Office Suite

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Pay Range:

$119,600.00 - $199,800.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

08/15/2025

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

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For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

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