Sr. Manager, Training and Certification Development

At SailPoint, the Community and Education team is on a mission to grow identity security skills to meet the increasing demand for talent in the industry. We are seeking an innovative and strategic leader to drive the vision and expansion of the Training and Certification Development team. In this role, the Sr. Manager will shape industry-leading learning experiences, ensuring our training and certification programs are high-impact, scalable, and learner-centric. The Sr. Manager's leadership will play a pivotal role in enhancing workforce readiness for the identity security industry, strengthening customer success, and positioning SailPoint as the first destination for identity security education within our dynamic SaaS and software product ecosystem. 

Key Responsibilities: 

• Develop and execute a long-term vision for the training and certification development program that aligns with business growth, SailPoint’s product evolution, and customer success.  

• Foster a learner-centric, digital-first, agile mindset across the team, transforming the current curriculum from product-based to role-based education that scales for both on-demand and instructor-led modalities. 

• Drive high team performance while cultivating team psychological safety, accountability with support, and a growth mindset through continuous improvement and professional development.  

• Develop strong cross-functional alignment by effectively collaborating with Community and Education, Product, Engineering, Professional Services, Support, and GTM leaders.  

• Use a data-driven and scalable approach to continuously collect and analyze learner feedback and measure the success and ROI of training and certification programs. 

• Effectively manage the team’s budget and emerging technologies to drive operational excellence, while communicating risks and trade-offs as needed.  

• Ensure courses and exams are developed and prioritized to support business objectives, including training-related sales targets and increased product adoption.  

• Assess content development and learning experience operations to drive efficiency, enhance cross-functional communication, improve team capabilities, ensuring high-quality education is delivered on time, at scale, and within budget.  

• Establish thought leadership by positioning Training and Certification as a strategic driver of business value, leveraging data-driven insights to inform the Community and Education team’s business strategy.  

Requirements 

• 7+ years of experience leading training and certification development, product management, or business operations. 

• 5+ years managing teams, driving accountability, performance, and professional growth. 

• Proven ability to set and execute strategy, leveraging dat