Commercial Training & Program Specialist

Company Overview

Join us for an enriching journey with Outset, a trailblazing medical device company that is revolutionizing the field of dialysis. Our focus is to create one high performing team, obsessed with progress, in an atmosphere that is brimming with transformative opportunities. The heart of our mission is pioneering a groundbreaking technology that redefines the landscape of dialysis, streamlining complexity and cost, because patients deserve “better” now, not some day.  

At Outset we’re revolutionizing an industry and changing lives. We’re impacting what the future of dialysis looks like by creating a first-of-its-kind technology in order to reduce the cost and complexity of dialysis. FDA cleared for use across care settings, from the hospital to the clinic to the home, the Tablo® Hemodialysis System harnesses modern technology for a new holistic approach to dialysis care. We’re giving providers time back to focus on patient care. And we’re giving patients the power to take control of their life and get back to enjoying the things they love.

 

Position Overview:  

We are seeking a dynamic and organized Commercial Training & Program Specialist to join our team. The ideal candidate will be responsible for coordinating and supporting sales and field service training initiatives and marketing programs to help drive business growth and improve commercial team performance. This position requires a detail-oriented individual with strong communication and organizational skills. This role supports several key functions in the commercial organization across sales, service, and marketing and will need to be comfortable managing several priorities at once  

Responsibilities: 

• Collaborate with commercial team to support flawless training programs for sales and field service  
• Coordinate and schedule Commercial Sales and Service training sessions, workshops, and events delivering an experience consistent with our brand and culture while hitting budget objectives 
• Member of the National Service and Sales meeting support team with responsibilities for materials, logistics, registration and onsite support.  
• Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements. 
• Manage training calendars, resources, materials, and scheduling 
• Coordinates training documentation and materials prepared by instructors 
• Collect feedback and continuously improve training programs based on user needs and business requirements 
• Management of the sales and marketing equipment demo fleet to support commercial activities.  
• Coordination of commercial team meetings, both onsite and offsite, including meals, room blocks and communications.  
• Management of purchase orders and invoicing related to training and marketing programs.  
• Work with cross functional teams, including sales, sales training, field service, marketing, and marketing communications to ensure alignment between training and marketing efforts 
• Monitor and report on the effectiveness of sales training programs and assigned marketing programs 

Minimum Requirements: 

• Bachelor’s degree 
• 3-5 years of experience in a highly cross functional, customer-centric role and/or executive administration 
• Strong proficiency with Microsoft Office Suite (PowerPoint, Word, Outlook, Excel) 
• Proficient with expense management software (i.e. Concur) 
• Proficient creating and administering online surveys (i.e. Microsoft Forms, Survey Monkey) 
• Strong Project Management skills with ability to multi-task and prioritize tasks in fast paced environment 

SF Bay Area Salary Range$94,000—$127,000 USD

Company Culture

At Outset, we believe every person matters. Every Outsetter, every patient, every caregiver. Because we are here to create a revolution, and we believe in doing that by innovating everywhere with intelligent speed. Our team expects nothing less than our best display of strengths and skills, and we find joy in working together for a common goal. At Outset, we believe that curiosity, ingenuity and conviction in the power of technology will transform the lives of dialysis patients and providers. 

We are fueled by the opportunity to give people their lives back. And we believe that it begins with YOU, our future Outsetter. At Outset, we’ve designed a professional world that our employees are honored and impassioned to belong to, one that offers challenge, the ability to collaborate with great people, and opportunities to build skill and expertise in a fulfilling career. <