Community Standards Administrative Assistant

Do you thrive in a service-oriented environment where you are part of a collaborative team? Do you want to have a career with a company that values its employees?

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

About the Community:

This thoughtfully designed master-planned community blends modern living with resort-style amenities and a strong neighborhood atmosphere. Residents enjoy access to a community pool and splash pad, fitness center, sports courts, playgrounds, walking areas, and year-round lifestyle events designed for families and neighbors to connect. Conveniently located near shopping, dining, and top-rated schools, the community offers both everyday convenience and an active suburban lifestyle. The community’s welcoming environment and scenic surroundings make it an ideal place for families, professionals, and first-time homeowners.

The Community Standards Administrative Assistant will maintain a high degree of customer service in all resident inquiries and interactions; answer phone calls and emails, and provide general information of HOA governing documents and violations.

This position will be the first point of contact for the Community Standards Department, which entails both implementing and enforcing the CC&Rs. This Community Standards Administrative Assistant will report to the Community Standards Manager. There is a high level of daily interaction on site, email and phone with residents to provide the highest customer service possible.

What you’ll accomplish:

• This position will monitor estoppel for incoming resale requests, leasing violations, architectural compliance and process Covenants letters as needed
• This position will interpret and enforce property maintenance regulations, and design guidelines; work effectively with homeowners to ensure compliance when violations are found; maintain accurate records of complaints and inspections made
• Responsibilities also include developing reports and meeting packets, handling walk-in traffic for submittals and inquiries; Design Review file maintenance; and assisting the ARC coordinator with processing basic applications
• The position will assist in answering incoming calls. Additional responsibilities will include front desk coverage, as needed

What we’re looking for:

• The ideal candidate will possess strong interpersonal skills, a positive customer service attitude and tactful manner
• Ability to multi-task and work well under pressure
• Strong organization and time management skills
• Strong communication skills both verbal and written
• Ability to build and maintain strong relationships
• Strong computer skills with MS Office will also contribute to the success of this role
• Highly valued is knowledge in landscaping, architecture or construction fields
• Preferably, this applicant will have had experience in homeowner association operations, and or customer service