Technology Specialist

Will work from Houston 5x per week!

About Us

Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at ‘a job’ but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!

Position Overview

The Technology Specialist will be responsible for overseeing and managing our firm's technology infrastructure, ensuring the seamless operation of our network systems. Reporting directly to the CFO, this pivotal role plays a critical part in optimizing our technology solutions to support our business objectives. In addition to providing exemplary customer service to our internal stakeholders, this role will also entail the strategic management of our primary technology outsourcing vendor, ensuring effective collaboration and the delivery of high-quality services.​

Responsibilities

• Oversee the management and maintenance of our firm's technology infrastructure, including hardware, software, and network systems
• Implement and manage IT service delivery processes and procedures to ensure efficient and effective operations
• Proactively identify and address IT issues, troubleshooting technical problems, and providing timely resolutions while delivering exceptional customer service
• Stay abreast of industry trends and best practices in IT service delivery, making recommendations for improvements as necessary
• Manage relationships with external vendors and service providers to ensure quality service delivery and cost-effective solutions
• Ensure compliance with IT policies, procedures, and regulatory requirements while maintaining a focus on delivering superior customer service.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field
• 5+ years of experience in IT service delivery, preferably in the financial services industry
• Strong technical skills and proficiency in managing network systems, hardware, and software
• Proven ability to troubleshoot technical issues and implement effective solutions while prioritizing customer service
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and provide exceptional customer service
• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously
• Ability to work independently with minimal supervision and thrive in a fast-paced environment.​Relevant certifications (e.g., ITIL, CompTIA, Cisco) are a plus