Customer Solutions Representative

Job Description:

Boyd Corporation is seeking a Customer Solutions Representative (CSR) for our Commercial team in Woburn, MA. This position is responsible for supporting our customers alongside our account managers and business development teams by facilitating bi-directional communication, managing order entry, quote/opportunity coordination, and general project communication. This critical member of the commercial team is the front line to our customers. A candidate must be strongly motivated to provide a “best in class” customer experience. In addition to customer facing communication, this role provides critical “voice of customer” feedback to our outside sales team, the operations team, and senior leadership to facilitate rapid, profitable growth for Boyd. The candidate will be physically located in Woburn, MA.

Responsibilities (including but not limited to)

• Support customers by entering and managing purchase orders and delivery dates in our ERP system
• Continuously monitor customer portals or any method of communication used by our customers
• Support the commercial team by:
• Collaborate with the outside sales team to manage the SF.com activity, including SF.com opportunity entry as needed to support customers.
• Validate incoming orders for accuracy (Drawing Rev's, pricing/lead time accuracy, conformance to MOQ, shipping/payment terms, quality requirements, etc.)
• Coordinate a contract review with all relevant internal stakeholders to ensure prompt confirmation to customers
• Notify customers of changes to schedule, and communicate customer change requests to operations and the outside sales org
• Coordinate cross-functionally to track and communicate orders status to all stakeholders as needed

• Function as “account owner” for customers with support from BDE's/Account Managers situationally, including all SF.com management, quote submission to customer, etc.
• Promptly answer or return customer phone calls and emails.
• Collaborate with program management to troubleshoot, research, resolve and escalate issues as necessary with cross-functional teams, e.g. procurement, accounting, engineering, etc.
• Research customer complaints and support sales team in resolution.
• Reports to the Commerical Customer Solutions Manager

Requirements:

Qualifications

Basic

• Associates Degree and/or 2+ years of customer service/inside sales experience
• 2+ years of experience using Microsoft Office
• Manufacturing environment experience
• Experience working in a fast-paced, multitasking office environment
• Computer organizational skills
• US Citizen

Preferred

• Bachelor's degree in business or technical discipline
• 2+ years of experience using a CRM software, such as Salesforce
• Familiarity with associated commercial purchase orders and contracts
• Experience with an MRP/ERP system such as Oracle

All Job Posting Locations (Location)

Woburn

Remote Type

On-Site

EEO Statement

Boyd Corp is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.