Technical Support Representative

<p><strong></strong></p> <p><strong><span data-contrast="auto">Who We Are</span></strong><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}">&nbsp;</span></p> <p><span data-contrast="auto">OpenEye, the cloud video platform company, provides solutions for video security, business&nbsp;intelligence&nbsp;and loss prevention. For over 20 years,&nbsp;OpenEye&nbsp;has been committed to developing an easy-to-use, comprehensive video management system backed by Heroic Customer Service® and support.&nbsp;&nbsp;Our on-site and cloud-based products can be found protecting schools, hospitals, banks, retail stores, and other facilities around the world.&nbsp;OpenEye’s&nbsp;solutions are available globally through a trusted network of certified service providers.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}">&nbsp;</span></p> <p><span data-contrast="auto">OpenEye&nbsp;is a subsidiary of Alarm.com. Learn more at&nbsp;</span><a href="https://www.openeye.net/"><span data-contrast="auto">www.openeye.net</span></a><span data-contrast="auto">.</span><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}">&nbsp;</span></p> <p><strong><span data-contrast="auto">Job Summary</span></strong><span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}">&nbsp;</span></p> <p><span data-contrast="auto">As a Technical Support Representative, you will&nbsp;be responsible for&nbsp;supporting all products&nbsp;OpenEye&nbsp;offers as well as secondary software and products necessary for use. You will provide phone and email support to our customers for a variety of our video security products. Supported products include Digital Video Recorders, Security Cameras, Network&nbsp;Switches&nbsp;and Routers along with the software associated with them. In the role of Technical Support Representative, you will analyze and resolve customer hardware, software, and network problems in&nbsp;a timely&nbsp;and&nbsp;accurate&nbsp;manner.&nbsp;&nbsp;With a career at&nbsp;OpenEye, you will learn&nbsp;new technologies&nbsp;and&nbsp;have the opportunity to&nbsp;grow within the organ