Brokerage Operations Analyst - Key Investment Services (KIS) and KeyBanc Capital Markets Inc (KBCM)

Location:

4900 Tiedeman Road - Brooklyn, Ohio 44144-2302

Qualified candidate must be able to report to the Tiedeman Offices in Brooklyn, OH at least 2 days per week.

Job Brief:

Provide back-office support across multiple functions in the day-to-day operations of Key Investment Services (KIS) and KeyBanc Capital Markets Inc (KBCM).  Position involves working with both lines of business, compliance, along with other back-office teams within the Key. 

Essential Job Functions (KIS):

• Process and track both in and outbound account transfers of assets through ACAT and NonACAT systems
• Debit collection coordination including reconciliations of client accounts
• Distribution of client assets upon death notification and receipt of proper documentation
• Processing of written requests from clients.  Examples: money movements including Fed Wire, Third Party checks and transfer of client assets to third parties.  Including client contact to confirm the validity of the request
• Communicate and follow up on all items that are not in good order
• Account restrictions for death notifications and communication to Advisors, Attorneys, and Beneficiaries/Executors
• Cost basis research and maintenance to client records
• Prepare client communication and documents for outbound mail per industry regulations
• Transfer funds to/from KIS/Keybank per Advisor or Service Center requests
• Monitor Work Basket to complete assigned tasks
• Form processing per department procedures
• Maintain centralized department files per industry and audit regulations

• Make quality decisions in a timely manner; sometimes with incomplete or ambiguous information and under tight deadlines/pressure. 
• Self-motivated, flexible, and adaptable individual with the ability to handle changing priorities to support the team as needed
• Ability to prioritize workloads and issues while working independently with minimal supervision.

Essential Job Functions (KBCM):

• Primary support of the daily settlement process for the KBCM Institutional Equity and Fixed Income products using the Pershing NetX360 platform. 
• Monitor and resolve all trade comparison and settlement exceptions
• Work daily exception reports accurately and timely; analyze reconciling items to ensure resolution within aging standard time frames.
• Make quality decisions in a timely manner; sometimes with incomplete or ambiguous information and under tight deadlines/pressure. 
• Self-motivated, flexible, and adaptable individual with the ability to handle changing priorities to support the team as needed. 
• Ability to prioritize workloads and issues while working independently with minimal supervision.
• Develop and maintain relationships with KBCM sales reps and traders to facilitate the timely coordination of work and problem resolution.
• Understanding of  MSRB and FINRA regulatory requirements
• Comprehensive understanding of risks and controls.
• Proactively share your knowledge to help others develop and to improve the performance of the team.
• Actively listen to internal/external client feedback and deliver appropriate solutions.

Marginal Job Functions:

• Document and maintain procedures according to process implementation on new systems, including process flows, desktop procedures, and written supervisory procedures.
• Cross-train on many processes and multiple systems to support the KBCM Institutional Equity and Fixed Income sales and trading desks.
• Provide project support duties as assigned by management.
• Institute continuous improvement approaches where appropriate; assess processes and make recommendations for workflow improvement.

Required Skills:

• Bachelor’s Degree or 3-5 years of experience in Brokerage Operations environment
• Understanding of securities practices
• Strong professional written and verbal communication
• Excellent time management skills
• Ability to multi-task, prioritize work and meet established deadlines with limited supervision.
• Demonstrate detail orientation, precision and exactness.
• Strong Personal Computer skills with proficiency in Microsoft Excel and Word.

Preferred Skills:

• Process improvement orientated.  Ability to identify and implement improvement opportunities.
• Exhibit a proactive nature and approach to learning, problem identification and resolution
• Self-motivated with a desire to be successful

• Working knowledge of Pershing NedtX360 Platform
• Working knowledge of Bloomberg TOMS
• Series 7 General Securities