Customer Service Representative, Aerospace

Position Overview

Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable aluminum solutions provider. Driven by our purpose of “shaping a sustainable world together” we work alongside our customers to provide innovative solutions to the aerospace automotive beverage packaging and specialty markets. Headquartered in Atlanta Georgia Novelis has approximately 13000 employees in 32 operating facilities on 4 continents.

Responsibilities & Qualifications

Position Overview:

The Novelis Aerospace Team is seeking a Customer Service Representative who will report to the Director of Sales, Aerospace, North America. As Novelis continues to embark on a journey of growth and digital transformation, bringing the best products to our global customers in aerospace, the Customer Service Representative will be responsible for managing order flows, ensuring timely payment of invoices and achieving a high level of customer satisfaction. This position will serve as the primary liaison between Novelis operations in Germany and China for the commercial and defense customers in North America.

Responsibilities:

• Develop a thorough understanding of Novelis’ aerospace products, operations, and commercial processes in order to effectively provide support to existing and new customers.
• Work independently with minimal direction and make sound decisions within approved guidelines set forth by your manager.
• Demonstrate accuracy in work and timelines with the ability to learn and apply knowledge to role.
• Ensure purchase orders are entered timely and accurately by the responsible Novelis site.
• Streamline the ordering process to reduce inefficiencies where possible.
• Send order status reports to customers on a weekly or bi-weekly basis while providing additional updates on an as-needed basis.
• Acquire forecasts from select customers and check versus capacity allocations for any discrepancies.
• Track invoice due dates versus scheduled payments and follow up with customers to ensure timely payments.
• Work closely with Novelis’ logistics teams to support the international flow of goods and help troubleshoot any issues (i.e. customs clearance, delivery appointments, etc.) while providing insight to customers.
• Track on-time delivery metrics and look for opportunities to improve our delivery performance.
• Send regular customer satisfaction surveys and continuously work to ensure customers have high satisfaction levels.
• Support administration of customer claims together with quality and customer service representatives at the Novelis site.
• Learn and effectively use customer online portals to coordinate any activities and communications administered through the portals.
• Participate in conference calls with global participants that require flexibility to accommodate various time zones (notably Germany and China).
• Live the Novelis values and cultivate teamwork with colleagues around the globe.

 

Minimum Qualifications:

• High school diploma or GED
• 5+ years of proven experience in a customer service or inside sales role.
• Excellent interpersonal, written, and verbal communication skills and organization skills.
• Proficiency with applications such as Excel, Word, Outlook, Teams, etc. Intermediate Excel skills, such as creating accurate Pivot Tables, VLOOKUP, and formulas are required.
• Strong analytical and problem-solving skills with demonstrated results.

 

Preferred Qualifications

• Bachelor’s degree
• Experience in an aerospace or metals-related business with knowledge of aluminum products.
• Any experience working with aerospace OEMs, such as Boeing, Airbus, etc.
• Any experience with SAP and/or Oracle systems.

 

What We Offer:

This position is designed to be FULLY REMOTE within the following states: AL, AR, CO, DC, FL, GA, IA, ID, IN, KY, MA, MD, MI, MN, NC, NJ, NV, NY, OH, PA, SC, TX, VA, WA, WV.

Individuals located in metro Atlanta are welcome to work a hybrid schedule at our Global Corporate HQs.

Novelis benefits say a lot about how we care for each other. Our employees and their families have many different needs. As a result, our benefits offer choices on many levels and are high in quality, competitive in the marketplace, and affordable. These are a few of the benefits we offer to support you and your family’s well-being:

• Medical, dental and vision insurance
• Health savings accounts – Company Funded Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Flexible Spending Account (FSA)
• Company-paid basic life insuran