Director, Client Partner

Who we are:

Tinuiti is the largest independent performance marketing firm across Streaming TV, Google, Meta, and Amazon, with almost $4 billion in digital media under management and over 1,200 employees. With industry-leading expertise in search, social, Amazon and marketplaces, addressable TV, mobile apps, Influencer, Lifecycle, and more, Tinuiti understands that success requires both strategy and channel expertise. Our goal when we come to work every day is simple - to grow happiness. For our clients, their customers, our people and our partners. Growing happiness guides everything we do and our core values - Unleash Greatness, Never Stop Learning, Ignite Your Passion, Thankful Living, and Inspire Innovation & Change - inspire us to maintain a culture where our people take pride in their work and have fun doing it.

We support 100% remote work for applicants who reside in the United States.

What you’ll be doing:

• Deliver net retention and growth: 

• Ensure client satisfaction, retention and growth on accounts under your purview ○ Create, maintain and execute on account plans across multiple media channels and  Tinuiti solutions 

• Broaden and deepen client relationships with day-to-day points of contact 

• Develop deep understanding of the clients' key business and challenges 

• Clearly demonstrate to clients how the account strategy delivers on the business need,  with a focus on results and measurement 

• Drive the development of cross-channel media plans 

• Arm the client with knowledge and expertise to speak confidently about the strategic  direction where required

• Maintain working knowledge of client verticals and channels 

• Deliver innovative thinking that inspires leading edge solutions and award-winning work ○ Collaborate with the Pod Leader to make allocation recommendations across media  channels 

• Collaborate with the Pod Leader to identify opportunities to grow # of Tinuiti solutions ○ Pursue and close cross-sell opportunities 

KPIs: 

• Average client satisfaction (cNPS) score on assigned accounts 

• Account churn

We’d love to hear from you if:

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch. 

Requirements:

• Experience managing accounts in a digital media agency environment with specific emphasis in paid search and paid social

• Proven track record of managing across multiple accounts and multiple media channels 

• Ability to build relationships with client decision makers  

• Knowledge of media channels, performance and KPIs 

• Track record of growing and retaining assigned accounts 

• Strong communication and interpersonal skills, comfort interacting with and presenting with  client stakeholders on a regular basis 

• Trusted advisor: You maintain strategic relationships with client stakeholders, positioning  yourself as a trusted advisor while staying in tune to the client, knowing when to lean in. 

• Inclusive collaborator: you are an active listener, advocate, influential communicator, and partner.  You understand others’ goals, objectives and challenges and work to successfully navigate them.  You lean in and offer support to your peers and leaders while demonstrating self-accountability. 

• Strategic innovator: you counteract groupthink yet are skilled at gaining leadership buy-in on  strategic ideas. You analyze the effectiveness of the status quo and actively identify

FLSA Classification: Exempt 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please cont