Associate - GMQLD Learning Operations

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Responsibilities

This role is responsible for applying business and technical expertise to support the Global Manufacturing & Quality Learning and Development organization and business partners in the creation, implementation, and maintenance of learning and performance support interventions.

This role is also accountable for driving optimization of work processes, automation of administrative tasks, and serving as a strategic business partner between the central functions/manufacturing networks and sites and Learning Operations team to ensure seamless collaboration and alignment related to administrative L&D tasks and processes.

Key Objectives/Deliverables:

L&D Management & Optimization:

• Ensure implementation and ongoing maintenance of personnel qualification requirements (learning plan management and periodic review) in assigned business areas/functions.
• Analyze periodic review needs of learning solutions and coordinate on-time review by course owners/subject matter experts; raise issues as appropriate.
• Support and influence the creation, revision, and implementation of training and related documents, ensuring compliance with corporate and local policies.
• Collect and analyze data on the effectiveness of learning interventions, sharing insights for continuous improvement.
• Lead or participate in projects focused on optimizing workflows and automating routine administrative tasks to improve efficiency and reduce manual effort.
• Influence and drive quality standards and compliance through review of project documents, design, deliverables, and evaluation data.
• Supervise and communicate project status, anticipating and resolving issues for routine and non-routing tasks; raise as needed.
• Recommend effective and efficient solutions to business partners.
• Benchmark within Lilly Manufacturing & Quality, seeking opportunities for sharing and replication.
• Collaborate with suppliers to deliver projects and ensure quality deliverables.
• Benchmark practices with other business functions/L&D to bring best-in-class solutions for implementation.

Strategic Business Partnership:

• Act as a liaison and strategic partner between GMQLD functions and administrative teams, utilizing L&D process expertise.
• Surface and implement improvement opportunities for existing training and administrative processes.
• Gather and analyze learning data from various systems to provide actionable information to sites/functions.
• Respond to requests supporting L&D needs, including learning plan management, support and solve.
• Participate in area/function projects and process teams, representing both GMQLD and admin perspectives.
• Respond to and deliver on Manufacturing & Quality L&D business requirements for both standard and non-standard tasks.

Instructor & Course/Event Management:

• Ensure internal instructor/facilitator qualification processes are implemented.
• Provide instruction and assist with local onboarding as appropriate.
• Ensure delivery of events and courses, including materials preparation and perform supplier and/or procurement-related tasks.

Department GMP Compliance/Operations & Automation:

• Supervise Global Manufacturing & Quality L&D shared email and respond as appropriate.
• Solve course functionality and availability in the Learning Management System and or influence Conduent partners with related activities.
• Fix and answer questions related to learning plans and system data for team and business partners.
• Support Manufacturing & Quality L&D business requests and reports, as needed and in conjunction with Conduent partners.
• Maintain departmental documents and files on schedule, demonstrating automation tools where possible including periodic reviews for course and curriculum requirements.
• Update and process departmental documents and transaction requests using workflow systems.
• Serve as backup department records coordinator and GMP librarian.
• Support audits and Global Manufacturing & Quality L&D initi