Senior Program Manager, Engineering Delivery

Senior Program Manager, Engineering Delivey
Remote | Product and Development | Full-Time

WHO WE ARE

Headquartered in Nashville, Tenn., Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand.

At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives.

THE ROLE 

Reporting to the Chief Technology Officer, we are looking for a strategic and detail-oriented Senior Program Manager to drive operational excellence across all engineering workstreams at Ncontracts. 

The Senior Program Manager is responsible for creating comprehensive milestone plans across all engineering initiatives, managing resource allocation, tracking dependencies, and ensuring visibility into project health across the organization. This strategic position works directly with engineering leadership and in partnership with Product Operations to drive predictable delivery, optimize resource utilization, and establish engineering metrics that inform data-driven decision-making. 

This role is critical in ensuring Ncontracts' engineering organization operates with maximum efficiency and transparency as we scale our platform and expand our product offerings to serve the financial services industry. 

YOU WILL 

Delivery Planning & Execution 

• Create and maintain comprehensive milestone plans for all engineering workstreams, clearly defining deliverables, timelines, and success criteria 
• Identify and map dependencies across teams, products, and initiatives to proactively mitigate delivery risks 
• Track project progress across all engineering teams, identifying slippage early and working with teams to develop mitigation strategies 
• Facilitate cross-functional planning sessions and ensure alignment between engineering, product, and operations 
• Run program status meetings and coordinate cross-team synchronization to keep initiatives on track 

Resource Management 

• Manage resource allocation across engineering workstreams, ensuring optimal utilization and identifying capacity constraints 
• Identify resource contention issues and work with engineering leadership to resolve conflicts and prioritize work 
• Provide visibility into resource capacity planning to support strategic hiring and contractor decisions 
• Partner with third-party vendors and offshore teams to ensure delivery commitments are understood and met 

Engineering Metrics & Reporting 

• Establish and maintain comprehensive engineering metrics including velocity, cycle time, deployment frequency, and quality metrics 
• Build and maintain executive dashboards that provide real-time visibility into engineering delivery and health 
• Partner with Product Operations to ensure alignment on success metrics and delivery KPIs 
• Generate regular status reports for engineering leadership and executive stakeholders 
• Drive continuous improvement initiatives based on metrics insights and delivery patterns 

Process Improvement & Stakeholder Management 

• Establish and refine delivery management processes, tools, and best practices across engineering 
• Champion Agile/DevOps practices and drive adoption of delivery excellence standards 
• Serve as a trusted partner to engineering directors and VPs on delivery strategy and operational excellence 
• Navigate organizational complexity and build strong relationships across engineering, product, and business teams 

YOU BRING (Qualifications) 

• 5+ years of experience in program management, delivery management, or engineering operations roles 
• Proven track record managing complex, multi-team engineering initiatives in a software product company 
• Deep understanding of software development lifecycle, Agile methodologies, and DevOps practices 
• Strong analytical skills with experience establishing and tracking engineering metrics and KPIs 
• Experienc