Senior CX/UX Designer (Automation Workflows in Financial & Corporate Compliance)– Hybrid (ET/CT) R0054517

Senior CX/UX Designer (Automation Workflows in Financial & Corporate Compliance)– Hybrid (ET/CT) R0054517  | DXG | UX/CX COE Wolters Kluwer DXG U.S., Inc. 

About the Role:

As a Senior CX/UX Designer (Automation Workflows in Financial & Corporate Compliance), you will take on a more influential role in driving the design process. You will work on complex user flows, high-fidelity prototypes, and lead user research initiatives. This role requires a deep understanding of user-centered design principles and the ability to collaborate across teams to deliver exceptional user experiences.

Hybrid: Eight days a month we come together in the closest office (ET/CT Time zone) within 50 miles to experience the value of connecting with colleagues. You will report to the Manager, CX/UX Design  DXG | UX/CX COE, and work under the leadership of the VP, User Experience & Design • DXG | UX/CX COE. This role is a part of DXG | UX/CX COE - Wolters Kluwer DXG U.S., Inc. | Please view the site office location directory for potential office preferences nationwide. | https://bit.ly/Find_A_WK_Office | #LI-Hybrid

Division/BU About Us:  Wolters Kluwer Digital eXperience Group (DXG)

Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

What Success Looks Like

• AI-powered features for tax/accounting users improve workflow efficiency and usability.
• Solutions meet regulatory compliance, data privacy, and accessibility standards.
• Prototypes and design systems accelerate delivery without compromising quality.

Required Job Qualifications (5yrs minimum in role plus 2yrs AI driven experience)   

• Wireframing: Advanced skills in creating detailed and user-centered wireframes and user flows.
• User Research: Proficiency in planning, conducting, and analyzing comprehensive user research studies.
• Prototyping: Strong ability to create high-fidelity interactive prototypes.
• Usability Testing: Expertise in leading usability tests and deriving impactful design insights.
• Design Systems: Advanced knowledge of developing and maintaining consistent design systems.
• Collaboration: Excellent communication and teamwork skills to align cross-functional efforts.
• Presentation: Advanced skills in presenting design rationale and user research findings.
• Accessibility: Competence in designing accessible user experiences according to standards.

Key Performance Indicators

• Adoption of AI-driven features by tax/accounting professionals.
• Measurable improvements in user efficiency and trust.
• Compliance with financial regulations and WCAG 2.1 AA standards.
• High-quality prototypes delivered on time and aligned with product goals.

Responsibilities:
• Lead the design of user flows, wireframes, and high-fidelity prototypes for complex projects.
• Plan and conduct comprehensive user research studies and usability tests.
• Synthesize research findings into actionable design recommendations.
• Develop and uphold design systems and ensure consistency across products.
• Mentor junior team members and provide constructive feedback on their work.
• Collaborate closely with product managers, developers, and other stakeholders to align design goals with business objectives.
• Drive the iterative design process based on user feedback and usability testing.
• Stay up-to-date with the latest UX design trends and technologies.
• Present and defend design decisions based on user research and best practices.
• En