Manager – Casualty Claims

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!


This position will be responsible for managing a team of claims examiners possessing varied experience levels. This position will oversee the resolution of claims with low to high complexity and provide direction, coaching, and training. This position will report to the Director or Senior Director of claims and be responsible for conveying the organization’s objectives and priorities to staff and measure progress towards stated goals.

Job Description

• Confirms coverage of claims by reviewing policies and documents submitted in support of claims
• Direct and monitor assignments of new loss activity for general liability claims
• Review and approve correspondence and reports including coverage position letters and Large Loss Reports
• Review and approve reserves and settlements in excess of the authority of the handling specialist
• Make recommendations concerning reserve changes to Director or Senior Management
• Participate in review and discussion of large loss activity in the general liability book with interested stakeholders (UW, PL, Actuarial, Executive Management)
• Ensure that team adheres to Fair Claims Practices regulations and internal performance objectives
• Assess and evaluate individual specialist and team performance, provide feedback and develop training needs
• Prepare and distribute reports by collecting and summarizing information
• Assist in preparation of budgets, evaluation of expenses and assess resource needs
• Foster and encourage strong relationships with internal stakeholders (UW, PL, Actuarial)
• Promote and enhance strong relationships with customers and channel partners
• Participate in special projects as requeste
• Travel to other claim offices, mediations, trials, and conferences as required

Job Qualifications

• Bachelor’s degree or equivalent work experience
• JD, advanced degree, or focused technical degree a plus
• Must have or be eligible to receive claims adjuster license
• Successful achievement of industry designations  (INS, IEA, AIC, ARM, SCLA, CPCU) or
• I-Lead or other Management Training
• Minimum of 10 years of claims experience or equivalent combination of education and experience
• Prior claims management experience strongly preferred
• Experience in managing claims on large retail accounts strongly preferred
• Excellent written and oral communication skills
• Strong analytical and problem solving skills
• Strong organization and time management skills
• Ability to deliver outstanding customer service
• Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, Word)
• Ability to work in a team environment
• Strong desire for continuous improvement
• A willingness to train and develop more junior associates to prepare them for more senior-level claims handling roles

Who we are: 

  

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. 

  

We’re all about people | We win together | We strive for better 

  

We enjoy the everyday | We think further 

 

What’s in it for you: 

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. 

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life. 

• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. 

• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.   

• Markel offers hybrid working schedules of 3 days in the office and 2 days remote.    

 

Are you ready to play your part? 

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you. 

 

The base salary offered for the successful candidate will be based on compensable factors such as