Assoc Human Resources

Role & Responsibilities

This role will serve as both an initial and an escalated resource support to the broader Commerce People organization.  This role may handle a variety of issues including, but not limited to: new hire onboarding, I9s, background checks, terminations, exit interviews, status changes, visas, benefits inquiries, HR process and SLA documentation, and other HR inquiries, both routine and complex. 

• Ability to communicate effectively with all levels of employees 
• Initiate and monitor new employee onboarding 
• Ensure HR compliance with applicable laws, including I9 compliance of new hires
• Maintain knowledge of organizational and departmental policies and procedures; assist in design and implementation of HR policy; update and maintain regularly
• Ensure data accuracy and maintain high level of data integrity in HR systems
• Troubleshoot and resolve basic to complex level HR issues ensuring a timely response and follow up to the employee
• Communicate company and HR policies to employees and managers
• Administer open door policy by listening and determining appropriate action
• Train and educate employees and managers on HR self-service options and capabilities
• Ability to work with HR leaders across the organization to streamline work and look for opportunities to improve process and work habits
• Continuous training and learning of HR systems to serve as liaison between Commerce and FHI shared services team on system related capabilities 
• Continuously pursue process and system efficiencies; operate with high levels of confidentiality and integrity 
• Ability to flex work hours to accommodate business needs during high volume times
• Builds solid working relationships internally, works under moderate supervision and expresses independent judgement
• Serves as team trainer and SME for first line team members

 

Requirements

• Bachelor's Degree in Human Resources, Business Administration, or the equivalent combination of education, training, and work experience. PHR preferred. 
• An ability to work independently; comfortable dealing with ambiguity and changing environment
• Excellent verbal and written communication skills
• Attention to detail and strong customer service skills
• Prior experience in human resources
• Ability to understand technical requirements and hr systems
• Can maintain professionalism and strict confidentiality with all materials, and exercise discretion when interfacing with the business
• Ability to manage people programs (engagement, communications, onboarding, offboarding)
• Manage and handle escalations within the People Connect team
• Ability to understand and educate on the ‘bigger picture’ for process and data accuracy; what impacts happen downstream
• Knowledge of HR administration procedures
• Bi-lingual (English/Spanish) preferred

Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores.  
As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.