Director, Mentor Operations Strategy

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Pay Range: $122,100.00 - $219,800.00

Job Description

• Directs the operational strategies and objectives that deliver quality, efficient, and timely operational services, including business analytic support, business reporting, streamlined business operations processes, and budgeting responsibilities.
• Contributes to, embraces, and implements a centralized vision for mentoring operations, and strategy.
• Lead personnel, processes, and innovation in Mentoring.
• Directs hiring, performance management, development, coaching and retention of mentor faculty and mentoring metrics.
• Exhibits sound financial stewardship to achieve successful student and university outcomes
• Sets clear and achievable goals for mentoring operations based on strategic priorities.

• Ensures a culture of continuous improvement, experimentation, measurement, and learning from data to enhance mentoring quality.
• Collaborates on various projects related to data quality, tracking, and metrics, ensuring the success of the mentoring-based projects and initiatives.
• Supports the design, development and implementation of mentor-based technology
• Analyzes information through qualitative and quantitative methods, provide insights into the student experience, and recommend and implement actions that enhance student outcomes.
• Collaborates with academic and administrative leadership, faculty, and team members across the university.

• Serves students individually and at scale to achieve key results in student success.
• Contributes to WGU's culture and practices in line with its brand, differentiation, and desired employee experience.
• Travels to Commencement Ceremonies, School meetings, and to support networking toward innovation and thought leadership
• Performs other related duties as assigned.

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities.  The contents of this document or related job requirements may change at any time with or without notice.

Qualifications

Knowledge, Skills, and Abilities

• Student focus: Always keeps the student at the center of what we do, and why we do it.
• Thinks Strategically: Applies broad strategic direction, with university-wide impact, and in a distributed organization context. Anticipates beyond short term and thinks critically.
• Executes and Achieves Results: Focused on results, not just activity. Exceptional skill and demonstrated success in delivering and improving results in a higher education senior leadership role. Strong bias for, and practical experience in, measuring and improving. Thorough understanding and commitment to competency-based education.
• Managerial Courage: Willing to tackle difficult topics and conventional thinking in a respectful and productive manner, doesn’t hold anything back that needs to be said. Authentically reflect and portray the mission of WGU, internally and externally.
• Thinks Big/Innovation: Formulates a bold vision, sees around corners, and inspires results. Fosters creativity and brings innovation successfully to fruition. Sets new standards that enhances WGU and benefit students.
• Develops Teams and Individuals: Defines success in terms of the whole team, creates a feeling of belonging. Hires and develops top talent and future WGU leaders. Insp