Regional Financial Coordinator

Job Summary

The Regional Financial Coordinator plays a pivotal role in ensuring the success and performance of the practices by certifying the BOND Responsible Party A/R Policy is adhered to. This position works closely with the clinic staff to uphold BOND’s Mission and Core Values, working towards achieving the overall vision and providing a first-class experience for our practices, patients, and their families.

Duties and Responsibilities:

The following is a list of specific duties which are essential functions of this job. The list is not exhaustive, as all duties are subject to change. Note that while the practice may provide an addendum to this job description that outlines some responsibilities specific to the practice needs, it does not replace this job description.   While an effort has been made to describe the customary way this job is performed thoroughly, reasonable accommodation will be made upon notification for qualified individuals with disabilities who may not be able to perform the job in the manner indicated.

Summary of Essential Job Functions:

• Verbal and electronic communications with patients and/or responsible parties regarding past due accounts per the BOND Responsible Party A/R Policy.
• Sending Past Due Communication letters to patients and/or responsible parties per the BOND Responsible Party A/R Policy.
• Weekly review of Responsible Party A/R, working towards a goal of less than 2% of total A/R over 90 days.
• Completing and submission of Services Rendered Calculator forms to the Finance Team for approval.
• Submitting Adjustment Request for approval where applicable.
• Submitting past due accounts to Pre-Collections or Full Collections per the BOND Responsible Party A/R Policy.
• Resolves problems by clarifying the issues involved, researching, and exploring answers and providing alternative solutions.
• Function as the central point of contact for orthodontic clinic teams and patients regarding account balances.
• Ensure that the company’s financial policies are accurately executed and that all commitments are being met on time.
• Resolve customer complaints and/or questions to the customer’s satisfaction.
• Ensure strict compliance with all company policies and pertinent laws and regulations (HIPAA, ADA, Dental Board, Employee Policy, Basic Labor laws).
• Coordinate standardization of reporting across all offices.
• Maintain clear and concise communication and create strong relationships over all business lines.
• Other duties as assigned.

Knowledge and Skills:

• 3-5 years of previous experience and an Orthodontic Financial Coordinator or Insurance Coordinator preferred.
• Demonstrated strong knowledge of Accounts Receivable and revenue cycle operations.
• Experience implementing technology solutions to streamline processes and improve overall operational efficiency.
• Clear understanding of orthodontic mechanics, terminology, insurance codes and scheduling coupled with excellent customer service skills.
• Strong demonstrated leadership skills with affinity for mentoring others.
• “Can do” attitude with problem solving skills.
• Upbeat personality is a MUST.
• Enjoys working in a team environment.
• Strong attention to detail and organizational skills.
• Excellent communication and computer skills.
• Positive and proactive attitude with effective problem-solving skills.
• Ability to multitask and thrive in a fast-paced environment.
• Outstanding customer service skills.
• Ability to build trust and connect with the practices, team members, and department heads.

This is a remote opportunity.