Manager, Order Management

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

Manage a team of Order Management Specialists, including the orders processing and invoicing functions within that team.

Essential Duties and Responsibilities:

• Ensure all Rocket new and renewal orders are invoiced in a timely manner, and per established procedures
• Provide people-management to all direct reports
• Effectively manage, coach, develop and retain Order Management team to ensure efficient functioning
• Help with signatory duties for Rocket Software Inc (order forms and quotes, contracts, supplier registrations, etc.)
• Review orders for accuracy and completeness before approving for the team to process
• Ensure existing order and invoicing processes are followed while proactively looking for ways to enhance processes and systems
• Serve as escalation point to Finance, Sales, and Customers for any order/invoice issues

Qualifications:

• 6-8 years of Order Management experience, enterprise software experience highly preferred
• Prior people-management experience in a team setting
• Corporate experience in quoting, invoicing, and collection functions
• Contract Management experience
• Demonstrated Customer Service experience
• Experience with Salesforce
• Experience with Excel
• Committed to Rocket’s core values of empathy, humanity, trust and love

Information Security:

Information security is everyone’s responsibility.  A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

The base salary range for this role is $82,341.00 - $102,926.50 /year. Exact compensation may vary based on skills, experience, and location.

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What Rocket Software can offer you in USA:

• Extensive paid time off programs (paid holidays, sick, and unlimited vacation time)

• Healthcare coverage options to fit you (and your family’s) needs

• Retirement savings, with matching contributions by Rocket Software

• Life and disability coverage

• Leadership and skills training opportunities

• Two paid work days for off-site training

EOE M/F/Vet/Disability.  Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.  If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com.  We will make a determination on your request for reasonable accommodation on a case-by-case basis.

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!