Customer Experience Agent

Schedule: First Shift | 8:45 AM - 5:00 PM

Work Environment: Onsite

Position Overview

We are seeking a professional and customer-focused Customer Experience Agent to join a fast-paced support team. This role is responsible for assisting customers via phone, email, and chat while providing accurate account information, resolving inquiries, and delivering an exceptional customer experience.

The ideal candidate will have strong communication skills, previous customer service experience, and the ability to thrive in a high-volume environment.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and chat
• Provide accurate account, program, and product information
• Document customer interactions and maintain detailed records
• Complete customer request forms and follow-up activities
• Conduct outbound outreach to previous customers when needed
• Navigate multiple computer systems efficiently and accurately
• Meet established service, quality, and productivity standards
• Collaborate with team members to ensure an excellent customer experience

Qualifications

Required:

• Minimum of 2 years of customer service experience
• Strong verbal and written communication skills
• Excellent computer and data entry skills
• Ability to multitask in a fast-paced environment
• High School Diploma or GED

Preferred:

• Call center experience
• Experience providing support through chat and email channels
• Financial services, banking, lending, or tax-related experience
• Microsoft Excel proficiency
• Bilingual skills

Candidates with experience in banking, retail leadership, account services, or other customer-facing professional roles are strongly encouraged to apply.

Training & Schedule Expectations

• Initial training lasts 2 weeks and includes a 1-hour lunch break
• After training, lunch transitions to 30 minutes
• Attendance during training is critical; missed time may require restarting the training program
• While this position is hired for a first-shift schedule, candidates must be flexible during peak business periods
• Overtime opportunities are available, particularly during the peak season

Operational Hours

September - November 8:45 AM - 5:00 PM

Decembe r8:45 AM - 6:00 PM

January - March 8:45 AM - 8:00 PM

Saturdays (January - March)11:00 AM - 3:00 PM

Why Join Us?

This opportunity offers a collaborative team environment, strong leadership support, employee recognition programs, and significant overtime potential during peak seasons. If you are looking to build your career with a company that values customer service excellence, teamwork, and professional growth, we encourage you to apply.

Please Note: These extended hours represent call center operating hours and do not necessarily indicate a permanent schedule change. However, team members should be open to occasional extended hours, overtime, or additional coverage needs during peak periods.Why Join Us?This opportunity offers a collaborative team environment, strong leadership support, employee recognition programs, and significant overtime potential during peak seasons. If you are looking to build your career with a company that values customer service excellence, teamwork, and professional growth, we encourage you to apply.

This is a Contract position based out of Louisville, KY.

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program