Senior Technical Portfolio Manager

Ready to be a Titan?

ServiceTitan is the world’s leading software technology platform for the trades. Founded by the sons of tradesmen who discovered that their fathers' professions were underserved by the digital tools disrupting numerous other sectors, ServiceTitan is a truly mission-driven company dedicated to bringing the power of technology to the trillion-dollar global trades industry.

If you are a strategic thinker with a passion for leveraging technology to drive business success, we invite you to apply for this exciting opportunity to shape the future of our organization's business technology landscape.

The Sr. Technical Portfolio Manager (TPM) will be a key leader responsible for leading our organization's portfolio of technical projects. As part of the SPO (Strategy, Planning & Operations) Leadership team within the Business Technology department, the ideal candidate will possess a strong blend of technical expertise, business acumen, and leadership skills to drive innovation, efficiency, and alignment of technology initiatives with overall organizational goals.

This is an exciting opportunity for a talented and experienced technology leader to join a growing company and make a significant impact.

*We are open to candidates in both US or Canada.

What You'll Do:

• Manage portfolio of technical projects. Partner and coordinate with the central PMO team to align with corporate standards.

• Track project progress and milestones using established project management tools and methodologies.

• Implement key performance indicators (KPIs) to assess the health and progress of each project within the portfolio.

• Regularly communicate project status updates to stakeholders, highlighting achievements and potential risks.

• Proactively identify and address impediments to project success by fostering open communication within project teams.

• Implement a feedback loop to capture and address roadblocks promptly.

• Apply best practices for agile project delivery, ensuring projects are responsive to changing business needs.

• Foster a culture of agility within project teams, promoting iterative development and continuous improvement.

• Implement and refine agile processes to optimize delivery efficiency.

• Manage scrum-of-scrums for cross-functional delivery needs, ensuring alignment between different project teams.

• Foster a collaborative environment where team members can openly discuss progress, challenges, and solutions.

• Make prompt decisions to maintain project momentum, considering the impact on timelines and overall project goals.

• Demonstrate a decisive leadership style, balancing the need for thorough analysis with the importance of timely decision-making.

• Maintain high-quality Risk, Assumptions, Issues, and Dependencies (RAID) logs for SOX (Sarbanes-Oxley) change control compliance.

What you'll bring:

• Bachelor’s degree in Computer Science, Information Systems, or related field with At least 7 years of experience in technical program management

• 3+ years experience delivering large and complex programs - where you own the business or technical vision, collaborate with large cross-functional teams, secure commitments on deliverables and unblock teams to land business impact

• 3+ years of experience with Agile delivery

• Experience with managing multiple concurrent projects with different time frames.

• Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle

• Exceptional communication and collaboration skills

• Excellent problem solving and influencing skills

• A quantitative approach to problem solving and a collaborative implementer to holistic solutions; a systems thinker

• Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives

• Deep focus on execution, follow-through, accountability, and results

• Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done.

• Highly tuned emotional intelligence, good listening capabilities, and deep seated empathy for teams and partners

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