Sr. Associate, Privacy and Compliance

Position Title: Privacy Analyst

Location: Dallas, TX (Primary); Ashburn, VA

Your role

We’re seeking a detail-oriented Privacy Analyst to ensure Digital Realty’s privacy operations run smoothly, meet defined SLAs, and deliver high‑quality, defensible outcomes across our global business. In this role, you’ll own the day‑to‑day operational oversight of privacy workflows managed through ServiceNow and related tools, acting as the backbone of our privacy execution model.

You’ll partner closely with Legal, Security, IT, and business stakeholders to maintain workflow integrity, reporting accuracy, and continuous improvement across privacy intake, data subject requests, DPIAs, incident workflows, and records of processing.

What you’ll do

• Oversee end‑to‑end processing of privacy tickets in ServiceNow (DSRs/DSARs, DPIAs/PIAs, vendor assessments, incidents, ROPA updates) to meet or exceed SLAs.
• Act as queue manager by triaging, assigning, escalating, and quality‑checking cases prior to closure.
• Build, maintain, and enhance ServiceNow dashboards and reports for executive, manager, and analyst visibility.
• Monitor SLA performance, queue health, and aging metrics; lead daily/weekly backlog and corrective action reviews.
• Produce monthly operational reporting, including trend analysis, root‑cause findings, and improvement plans.
• Partner with ServiceNow administrators on workflow enhancements, automations, forms, fields, and notifications.
• Maintain data taxonomy, picklists, and documentation standards to support accurate reporting and audit readiness.
• Support compliance workflows aligned with GDPR, UK GDPR, and CCPA/CPRA timelines and documentation requirements.
• Assist with incident intake, evidence collection, and coordination with Legal and Security teams.
• Enable stakeholders through training, knowledge base content, templates, and consistent operational guidance.

What you’ll need

• 3–5 years of experience in privacy operations, GRC, or ServiceNow‑based case management environments.
• Hands‑on experience with ServiceNow (Privacy, IRM/GRC, Case or CSM modules), including queues, SLAs, and reporting.
• Strong analytical skills with the ability to define metrics, analyze trends, and create executive‑ready dashboards.
• Working knowledge of GDPR/UK GDPR (especially DSAR requirements) and CCPA/CPRA operational obligations.
• High attention to detail with strong process discipline and documentation rigor.
• Proven ability to collaborate cross‑functionally and communicate clearly with technical and non‑technical stakeholders.

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.

A bit about our team

Legal

Our Legal team works in a highly complex global business sector with a diverse range of local, regional and international organizations. From ensuring compliance in different jurisdictions to supporting business teams with customer and supplier contracts, we’re involved in a variety of projects. Working in a dynamic commercial environment, we collaborate with colleagues across different departments and always have a new challenge waiting for us.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Apply today, take charge of your career and grow your talents with us.

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