Managing Consulting Engineer-Networking

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Job Summary

The primary purpose for this position is to make innovative and ingenious contributions to new solution/product design and implementation based on an understanding of applicable technology and how it can be applied to solution/product design, considerations of system-wide impact, hardware-software tradeoffs, and business issues for Managed Services clients. This position will provide oversight and project guidance and will also take a lead technical role in reviewing and modifying Managed Services Solutions. This position is also a key contributor to the Managed Services engineering team responsible for supporting complex technical services and solutions, which may include, but is not limited to:  Enterprise data storage systems, mainframe, midrange, Windows, and/or Unix/Linux systems, network infrastructure environments, virtualized systems, and database systems. 

What you will do:

• Provide technical consultation, assist in proposal development, and offer technical sales support. 

• Act as a subject matter expert, providing leadership and advice on technical matters to customers, the Managed Services Team, and other teams. 

• Maintain client relationships, serving as a communication focal point between CDW and Managed Services clients.

• Lead design workshops for complex designs, mentors other engineers, and researches current and emerging technologies.

• Develop and maintain customer presentations, demo instructions, training documentation, and templates.

•  Assist in assessing effort required for services engagements and provides technical input for Scopes/Statement of Work generation.

• Design and oversee upgrades to client infrastructure solutions, provide technical support services to Managed Services clients, and follow change control, incident response, and testing processes.

• Understand and deliver Managed Services offerings as outlined in the CDW Service Descriptions and Service Catalog.

• Articulate problems and solution to clients, provides 24 X 7 support to critical systems as part of an on-call rotation, and support engineering peers for complex technical issues.

• Lead client projects to improve/upgrade technology infrastructures, reviews and executes test plans, and designs and implements solutions using the latest technology.

• Conduct expert throughput analysis, problem solving, root cause analysis, and infrastructure planning.

• Identify and communicate potential cross-selling opportunities to the sales team and assist the Professional Services team with clients when required.

• Complete projects/tasks on a timely basis, perform scopes of work as detailed in implementation plans, and understand SLAs in a production environment.

• Collaborate and support cross-functionally with Customer Success, Project Management, R&D, and Sales.

• Test, evaluate, and develop new products, offerings, and solutions, conducts training of customers and company employees, and reviews assigned service requests daily.

•  Address and update customer incident tickets and change orders, act as the technical lead for specific technologies, and advise across the full stack of Managed Services solutions.

What we expect of you:

• Bachelor’s degree and 7 years of IT engineering experience (including the 5 years large-scale requisite DC experience listed below), OR

• 11 total years of IT engineering experience, to include a minimum of 5 years large-scale, multi-tenant Data Center environment with enterprise-class planning, design, implementation and support experience with one or more infrastructure solutions supported by the Managed Services practice (Networking Infrastructure, Enterprise Storage, Mainframe, Midrange, Windows, and/or Unix/Linux systems, virtualization technologies, monitoring infrastructure, databases, and/or security tools).

• Working knowledge in a number of the following technology areas:

• Scripting Coding skill set: Python, Bash, Perl, Ruby, TLC

• Hardware:

  • Switches – Cisco, Juniper, Arista, Aruba, Fortinet

  • Routers – Cisco, Juniper, Arista, Aruba

  • Firewalls – Cisco, Palo Alto, Juniper, Fortigate

  • Load Balancers - Cisco ACE, CSS, F5