Medical Administrative Support Specialist

As a Medical Administrative Support Specialist, you will be responsible for supporting the department by ensuring quality work through extreme attention to detail, timely processing of requests & documents, compliance to state regulations, and excellent customer service. The ability to work independently within a team in a fast-paced environment is a must. This position requires licensing in all states.

Ready to get in the driver’s seat? Join us!

What you’ll do

• Providing exceptional customer service internally & externally
• Showcasing quality listening to understand & address each request
• Paying attention to call volume & consistently staying available for calls as needed
• Demonstrating solid time management skills
• Producing results by executing tasks and staying action oriented
• Maintain compliance through timely processing
• Maintain a high level of accuracy
• Understands how to setup new losses and what services we offer
• Maintains accuracy in documentation, executing tasks, and communicating with the team
• Monitors various work queues as outlined by management
• Multitasks through multiple systems
• Listens to understand & identify needs of the department
• Assist the department with various initiatives
• Lead team huddles
• Assign new claims from the Medical Queue
• Help pay PIP bill, legal bills, and other payments/invoices as directed
• Send correspondence as directed
• Provide assistance in medical claim files as directed
• Completion of Ad hoc requests for attorneys
• Assist with gathering file documents for DOI complaints and Regulatory State Audits
• Assist with gathering information for Certified Policies, EUOs, Coverage Reviews and SIU files
• Assist with training new hires
• Assist in updating processes

This might describe you

• Must be customer focused, detail and action oriented
• Can work independently or within a group
• Excellent verbal and written communication skills
• Ability to maintain confidential information
• Demonstrate proficiencies with computer software
• Must exhibit core values
• Must maintain impeccable attendance
• Must be able to be licensed and bondable
• Medicare knowledge preferred
• Familiarity of public company requirements, including Sarbanes Oxley and key regulations, if applicable

Other things to note

This position is open to U.S. remote work.

Say hello to Hagerty

Hagerty is an automotive enthusiast brand and the world’s largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Garage + Social, Hagerty Drivers Club, Marketplace and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile. 

Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member. 

At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference.  We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world. 

If you reside in the following jurisdictions: Illinois, Colorado, California, District of Columbia, Hawaii, Maryland, Minnesota, Nevada, New York, or Jersey City, New Jersey, Cincinnati or Toledo, Ohio, Rhode Island, Vermont, Washington, British Columbia, Canada please email recruiting@hagerty.com for compensation, comprehensive benefits and the perks that set us apart.  

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