Communications Specialist

Why join our team?

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

Don’t take our word for it. The external “Great Place To Work” survey found that:

• The USO is a Certified Great Place to Work 2023-2024
• 93% feel good about the ways we contribute to the community.
• 93% are proud to tell others they work here.
• 88% feel their work has special meaning: this is not "just a job."
• 89% feel that when you join the company, you are made to feel welcome.
• 91% feel people here are treated fairly regardless of their race.
• 87% feel people here are treated fairly regardless of their gender.

The Specialist, Communications is accountable for overseeing essential initiatives within both internal and external communications. This includes developing and executing communications plans, conducting research, managing logistics, coordinating media events, and providing comprehensive support to the communications team.

Principal Duties and Responsibilities (*Essential Duties)

• Write, edit and publish content for internal communications, including newsletters, announcements, emails and other publications.
• Manage USO intranet sites in coordination with other departmental leaders.
• Generate media event briefs and manage the team project platform.
• Responsible for media coverage analysis and development of metric reports for leadership review.
• Devise talking points and formal communications plans for stakeholders.
• Develop social media content.
• Liaise with external consultants and third-party partners.
• Support communications needs for internal events and program initiatives.
• Other duties as assigned.

Job Specifications

• Bachelor’s Degree in journalism, communications or related field.
• 3-5 years work experience in a communications, marketing, public relations and/or journalism support role. Relevant experience in a not-for-profit, military, multicultural and/or global organization preferred.
• Demonstrated proficiency in business writing and proofreading across a variety of delivery platforms.
• Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
• Proficiency using computers and electronics equipment. General knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite, newsletter and media monitoring software. Experience with SharePoint and general knowledge of HTML and/or basic photo-video editing preferred.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
• Must show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.
• Ability to achieve desired results while working collaboratively in a team environment.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
• Must be a strong advocate of the USO’s mission.

Details

• This position may be worked remotely from anywhere in the U.S.
• The salary for this position is $52,000 - $84,500.
• Resume and cover letter are required for full consideration.
• Background check – education, criminal and driving required.
• The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

If that’s not enough to convince you, here are some direct quotes from employees:

• The organization truly cares about the people who work here.
• I have been wit