Partner Support Associate

Company Description

Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space?

At Informa TechTarget, you’ll collaborate and grow alongside some of the industry’s most respected experts. You’ll work with leading brands and be exposed to world-shaping innovations. You’ll apply your energy and intellect to helping clients be faster to market and faster to revenue.

We’re a vibrant community of world-class practitioners – over 2000 colleagues strong – with offices in 19 locations around the world. We’re traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100.

About Informa TechTarget

Informa TechTarget (Nasdaq: TTGT) informs, influences and connects the world’s technology buyers and sellers, to accelerate growth from R&D to ROI.

With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets.

Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with:

• Trusted information that shapes the industry and informs investment
• Intelligence and advice that guides and influences strategy
• Advertising that grows reputation and establishes thought leadership
• Custom content that engages and prompts action
• Intent and demand generation that more precisely targets and converts

Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices. Visit informatechtarget.com and follow us on LinkedIn.

For more information, visit informatechtarget.com and follow us on LinkedIn

Job Description

This role is based in our 1100 15th St NW, Washington, DC 20005, USA office.

Serve as the front-line contact for NetLine’s publisher partners. You’ll provide operational and technical support, ensure successful campaign fulfillment, troubleshoot data and integration issues, and contribute to an exceptional partner experience.

Responsibilities

• Act as the primary support resource for NetLine’s network of publishers and media partners
• Onboard new publishers and assist with content feed setup, audience tagging, and campaign activation
• Troubleshoot delivery, tagging, or data flow issues in coordination with internal technical teams
• Monitor campaign performance and provide recommendations to optimize lead volume and quality
• Work with internal tools to ensure leads, engagement metrics, and revenue tracking are accurate and timely
• Collaborate with the Partner Development and Client Services teams to meet client fulfillment goals
• Maintain knowledge of platform features, integration methods, and compliance best practices
• Help manage documentation and training resources for external partners

Qualifications

• 2–4 years of experience in digital media, ad ops, partner success, or publisher support
• Familiarity with lead generation, content syndication, or B2B marketing
• Experience with CRMs, marketing automation platforms, or data management tools is a plus
• Exceptional communication and troubleshooting skills
• Highly organized and able to manage multiple projects in a fast-paced environment
• Strong attention to detail and data accuracy
• Comfortable working cross-functionally with both technical and non-technical stakeholders

Additional Information

TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appro