Marine Cargo Claims Team Lead - North America

At AIG, we are reimagining the way we help customers to manage risk. Join us as the Marine Cargo Claims Team Lead - North America to play your part in that transformation. You’ll work with some of the best claims and underwriting minds in the industry addressing challenging claims and sophisticated coverage issues, and helping our businesses develop products to address the rapidly evolving risk environment. Grow your career at the forefront of Casualty insurance.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

Technical handling & management of 1st & 3rd party ocean marine claims from FNOL through settlement and recovery referral including coverage review, legal liability assessment, quantum analysis, mitigation of indemnity, expense management, timely / accurate settlement and subrogation referral. Provide technical claim analysis and support to team members.

Duties and Responsibilities:

• Strong technical capability to apply cargo loss / claim investigation results to policy terms & conditions and evaluate policy coverage in a dynamic, high paced claim team environment adhering to AIG Marine Claim Handling guidelines & Best Practices within assigned authority limits
• Provide timely and detailed claim / loss information to claim management & key business stakeholders.
• Assign and manage appropriately skilled vendors / business partners to support an objective, factual claim investigation delivered timely and within expected ALAE cost.
• Manage ocean marine claim disputes and litigation with an aim to resolve amicably and, where applicable, in accordance with corporate litigation management guidelines, within established claim authority
• Share claim driven insights and lessons learned with underwriters, actuaries & the marine loss control engineering team to mitigate future loss, provide valuable risk management guidance to customers & brokers and drive a culture of continuous improvement in AIG’s marine insurance portfolio.
• Initiate and maintain regular contact with NA Marine brokers and customers fostering a collaborative relationship and providing regular account / portfolio level claim status and challenges.
• Be watchful for, identify and recommend opportunities for process and customer service improvements in the handling / management of NA Marine Cargo claims.
• Position reports directly to the NA Marine Cargo Claim manager.

What you will need to succeed

• 5+ years of Marine Cargo claim handling / management experience

Leadership Skills:

• Provide technical knowledge, expertise and guidance to colleagues
• Demonstrate strong communication skills, both written & verbal
• Time management – ability to manage & prioritize workload and diary management
• Ability to contribute effectively within a team environment
• Ability to work with claims stakeholders to effectively direct claims strategy
• Participate in client reviews

Technical Skills and Expertise:

• Good specialist knowledge in Marine Cargo technical claims topics
• Policy language skills enabling accurate and consistent policy wording interpretation
• A strong knowledge of legal / regulatory and litigation / procedural requirements for their line of business
• Experience in negotiation, mediation, arbitration, and ADR skills. Strong experience in negotiating on intermediate to high complex claims and knowledge and experience in mediation, arbitration, and Alternative Dispute Resolution
• Experience in effectively following up on recommendations from technical claims audits and continuous claim handling

Ready to take your career to the next level? We would love to hear from you.

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Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and