Senior Director, Product

About Us:

Rent the Runway (RTR)  is transforming the way we get dressed by pioneering the world’s first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel, accessories and home decor from 700+ brand partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. Under CEO and Co-Founder Jennifer Hyman’s leadership, RTR has been named to CNBC’s “Disruptor 50” five times in ten years, and has been placed on Fast Company’s Most Innovative Companies list multiple times, while Hyman herself has been named to the “TIME 100” most influential people in the world and as one of People magazine’s “Women Changing the World.”

About the Team:

The RTR product team is customer-obsessed, data-driven, and iterative. We're a set of owners who are energized by defining new behavior in the rental ecosystem and are constantly looking for new ways to delight our customers. We believe in and embody RTR’s core values  - including thinking of ourselves as founders, dreaming big, being scrappy, fostering debate and honest conversations, and bringing our authentic selves to work every day.

About the Role: 

As the Senior Director of Product at Rent the Runway, you will lead the product team for all of Rent the Runway. For our Subscription, Rental, and Resale businesses, you will define the future of our offerings, leading the teams to create delightful, personalized, friction-free experiences that feel like they’re built for each customer. You will manage and grow a team of product managers to deliver products and features that reflect our obsession with the big customer questions of our business: how do we help her get dressed, how do we make her feel great, how do we style her, and how do we speak to the different experiences she’s getting dressed for. 

For our Consumer Platform, you will oversee the continued investment in our technical tools (like our CMS, merchandising tools, MarTech stack, etc.) and user account infrastructure (e.g., logins, user accounts, etc.), crafting a long-term vision in partnership with Engineering. You’ll work across the major surfaces of the experience, improving the technical foundation as you improve the user experience. You will influence across and up, setting the vision for long-term investment in the products your team owns.

This is a full-time role reporting to RTR’s Chief Product Officer and will be a member of the company’s extended leadership team. . RTR currently operates on a Hybrid model, with employees working from our Dumbo office 4-days a week, and flexibly on Fridays. 

What You’ll Do:

• Lead and develop a team of product managers setting and delivering on highly visible and company critical goals
• Build cross-functional teams tasked with continuous product discovery and delivery
• Cultivate a deep knowledge of the RTR customer, their pain points, and what makes them love their experience with RTR
• Prioritize rigorously across a number of business and technical investment areas
• Build the systems, tools and processes that will enable your teams to succeed in the short- and long-terms
• Define the right success metrics and set clear targets to constantly strive for improvement
• Drive execution and ensure the team delivers the desired business outcomes efficiently
• Build the cross-functional relationships with other orgs within RTR that will ensure your team is building alongside our other subject matter experts
• Communicate plan and progress to key internal partners and executives. Actively listen and respond to feedback
• Maintain a solid pulse on market trends and conduct ongoing evaluations of relevant 3rd party offerings, to ensure our systems and processes are best-in-class.
• Contribute to creating a learning culture and a fun, rewarding workplace where people can realize their full potential

About You:

We are looking for a Product leader with experience in platform thinking, creating strong partnerships and who balances pragmatism with forward-thinking leadership. The right candidate will have a strong technical background and good business sense. 

• You have 10+ years of product management experience, including people management. Preferably in e-commerce, B2C subscription businesses, or another area leading a company in a new direction via its product(s).
• You are a confident and influential communicat