Front Desk Associate - Moxy & Residence Inn Portland Thompson's Point (Opening Summer 2026)

Join the opening team at Moxy Hotel & Residence Inn Portland Thompson’s Point, a brand-new dual-branded Marriott hotel bringing fresh energy, style, and hospitality to one of Portland’s most exciting waterfront destinations, opening Summer 2026. As home to the first Moxy hotel in Northern New England, this is a chance to be part of something new from the very beginning — welcoming guests to a vibrant stay steps from Thompson’s Point’s concerts, events, dining, and culture.

We’re opening something new in Portland—and we’re looking for friendly, energetic Front Desk Associates who love hospitality, great guest interactions, and creating memorable first impressions.

As the face of the hotel, you’ll welcome guests, support their stay from check-in to check-out, and help shape the energy of a brand-new property. This role also includes bartending service, making it a great fit for someone who enjoys both front desk hospitality and beverage service.

If you thrive in a fast-paced environment, enjoy connecting with people, and bring strong customer service skills (with bartending experience a plus), you’ll fit right in.

What You’ll Be Doing:

• Greeting guests with warmth, professionalism, and genuine hospitality
• Handling check-in, check-out, reservations, and guest inquiries
• Providing information about the hotel, amenities, and local area
• Bartending, including preparing and serving drinks and maintaining responsible alcohol service standards
• Processing payments and maintaining accurate billing records
• Coordinating with housekeeping to ensure rooms are ready and guest needs are met
• Resolving guest concerns quickly and professionally
• Keeping the front desk and lobby clean, organized, and welcoming
• Maintaining confidentiality and following strict key control procedures
• Staying informed on hotel offerings, local events, and promotions
• Supporting other departments as needed in a team-focused environment

You’ll Fit Right In If You:

• Love working with people and creating great guest experiences
• Have strong communication skills and a positive, upbeat attitude
• Are detail-oriented and organized in a fast-paced setting
• Stay calm and professional when things get busy
• Enjoy problem-solving and helping guests feel at home
• Are comfortable working varied shifts (days, nights, weekends, holidays)

Bonus Points If You Have:

• Hotel front desk experience
• Bartending or beverage service experience
• Brand hotel experience
• Familiarity with property management systems

Why You’ll Love This Role:

• You’ll be part of a brand-new hotel opening—help shape the guest experience from day one
• A unique hybrid role with variety: front desk + guest service + beverage support
• Every shift is dynamic, social, and fast-paced
• You’ll build real hospitality skills across multiple areas
• You’ll be part of a fun, supportive opening team

Perks & Benefits (we’ve got you covered):

• Medical, Dental & Vision Insurance
• Company-funded HRA & Flexible Spending Accounts
• 401(k) with employer match (Traditional & Roth)
• Paid Time Off
• Hotel discounts for you and your family
• Discounts on travel, entertainment, and retail
• Training, development, and career advancement opportunities
• Employee Assistance Program

Ready to welcome guests, pour drinks, and help launch something unforgettable?
Join the opening team and be part of the beginning. 

Colwen Hotels is an equal opportunity employer.           EEO M/F/D/V