Director, Enterprise & Solutions Architect

You’re more valuable than ever – And that’s just how we’ll make you feel.

The Director, Enterprise & Solution Architect, will shape the future of our technology infrastructure and technical solutions, ensuring it aligns with the Company’s strategic growth. This senior-level role requires a deep understanding of healthcare systems, technology platforms, customer service & support management, vertical solutions, regulatory requirements, and cybersecurity landscape, to help define intake requirements, design and implement robust and scalable enterprise platforms, services and solutions.  This role will play a pivotal role in shaping the future direction of the Company’s enterprise technical stack while optimizing the systems and platforms to drive operational efficiency and provide a secure, compliant and effortless customer experience.

Qualifications

Education Required: 

Bachelor’s degree in computer science, Information Technology, or a related field

Work experience may be considered in lieu of a degree.

Licenses/Certifications Required: 

(ISC)² CISSP Certified Information Systems Security Professional

ISSAP – Information Systems Security Architecture Professional

Work Experience Required: 

• 7+ years of experience leading enterprise and solution architecture in complex, regulated environments (healthcare preferred).
• 3+ years of experience leading, mentoring or managing technical teams.
• Experience architecting and integrating enterprise and clinical technology platforms at scale.
• Experience partnering with senior leadership and cross‑functional stakeholders on enterprise technology initiatives.

Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.:

• 10+ years of experience leading enterprise and solution architecture in complex, regulated environments (healthcare preferred).   
• TOGAF® (The Open Group Architecture Framework)
• Microsoft Certified: Azure Solutions Architect Expert (AZ-305)

Knowledge, Skills, and Abilities

• Deep knowledge of enterprise and solution architecture within complex, regulated environments, including healthcare ecosystems.
• Strong skill in designing and integrating cloud platforms, enterprise systems, identity and access management (IAM/IGA), and large‑scale integrations.
• Ability to define and apply enterprise architecture standards, reference architectures, and technology roadmaps aligned to business strategy.
• Proven capability to partner with cybersecurity and compliance teams to ensure secure, compliant, and resilient technology solutions.
• Working knowledge of AI‑enabled and emerging technologies, with the ability to evaluate and apply them to improve automation, efficiency, and user experience.
• Ability to translate business and clinical requirements into scalable, reliable technical solutions for diverse stakeholders.
• Demonstrated ability to operate at the executive level, communicating complex technical concepts clearly to senior leaders and non‑technical audiences.
• Strong leadership and influence skills, with the ability to coach, mentor, and guide technical professionals, including readiness to assume formal people leadership responsibilities as the role evolves.
• Demonstrated ability to lead without authority in a matrixed environment, driving alignment, accountability, and outcomes across teams.
• Ability to operate at the executive level, modeling leadership behaviors and communicating complex technical concepts clearly to senior leaders and non‑technical audiences.
• Ability to lead through ambiguity, change, and transformation, balancing hands‑on architectural ownership with strategic oversight.
• This role involves overseeing team members and interaction and collaboration with other departments and requires excellent judgment and interpersonal skills.

Essential Duties and Responsibilities

Strategic Technology, Automation, Planning and Leadership:

• Collaborate with senior leadership to understand business objectives and requirements.  
• Evaluate current technology platforms and solutions to develop and execute comprehensive technology architecture which drives organizational goals and scale.
• Identify and prioritize key areas for technology platform changes or improvements, including operational efficiency, complicated integrations, digital transformation, and innovation initiatives.   
• Define and drive the implementation of enterprise architecture standards and best practices.
• Partner with business and technical teams to identify high value use cases for AI and machine learning, translating requirements into scalable solutions.
• Document, monitor, measure, and assess