Public Safety Telecommunicators

Position Title:

Public Safety Telecommunicators

Job Posting Closing Date:

***This is an OPEN FILE recruitment. Applications will be reviewed in the order they are received for any positions available at the time. They will remain on file for at least 60 days.***

The Provo City Emergency Services team is looking for Public Safety Telecommunicators to join their 911 Dispatch team.

These positions are housed in the Provo City Public Safety Communications Center and are primarily responsible for facilitating emergency communications between the public and emergency responders. Qualified, civic-minded individuals interested in supporting the services provided by the public safety system to Provo residents are strongly encouraged to apply.

Job Details

What is the compensation package?

Career Series Pay Range: (G25-G28) $24.86 - $38.70 per hour.

These positions are the first level of a three-tier career series. Pay advancement for a Public Safety Telecommunicator, dependent upon meeting established criteria and demonstrated proficiencies, is expected to be as follows:

• At Hire: $24.86 per hour (Public Safety Telecommunicator I)

• After 1st Year: $27.41 per hour (assuming successful completion of annual performance appraisal and advancement to Public Safety Telecommunicator II)

• After 2nd Year: $28.09 per hour (assuming successful completion of annual performance appraisal)

• After 3rd Year: $30.99 per hour (assuming successful completion of annual performance appraisal and advancement to Sr. Public Safety Telecommunicator)

• After 4th Year: 2.5% merit raise annually, up to the range maximum.

Provo City offers generous employer-paid health insurance; retirement and pension plans, including 401k and 401k matching; paid leaves, including vacation, sick, holidays, bereavement, and parental leaves; educational assistance; competitive pay; and regular review of compensation practices to remain competitive with the market. Employees also receive great perks: free use of the Provo Recreation Center and Peaks Ice Arena, a Provo Library card, 50% off green fees at Timpanogos Golf Course, a 4/10 work schedule, and others.

What are the main duties?  (Click here for full classification specification.)

• Assist in administering the operations of the Provo City Public Safety Communications Center, 24 hours a day, 365 days a year.

• Receive routine and emergency assistance calls from the public, public safety personnel via radio, enhanced 911 lines, direct phone lines and TDD’s, teletypes, and other agencies.

• Perform as the “first link” in channeling requests for all facets of the public safety system (i.e., law enforcement, emergency medical, and/or fire service), and various other City services.

• Analyze the nature and severity of an incident; confirm location, determine priority, and promptly dispatch appropriate personnel efficiently and accurately in accordance with established policy and procedure.

• Maintain radio contact, current status, and location of all law enforcement, emergency medical, and fire units in the field.

• Use interactive interrogation skills to elicit specific pertinent and oftentimes crucial information from individuals who are emotionally distraught, frightened, abusive, irate, or threatening.

• Coordinate after-hours transient assistance.

• Perform various record-keeping, filing, indexing, and other general clerical work.

• Assist other staff members as needed, and perform other related duties as required.

What are the minimum qualifications? 

• High school diploma or equivalent (GED).

• Must be a United States citizen or a lawful permanent resident of the United States who: a) has been in the United States legally for the five years immediately preceding the application date; and b) has legal authorization to work in the United States.

• Must be 18 years of age at time of hire.

• Must obtain BCI terminal, EMD, and CPR certifications during probationa