Senior Accommodation Consultant

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Profile Summary:

The Sr. Accommodation Consultant plays a critical role in fostering an inclusive and compliant workplace by managing the interactive process under the Americans with Disabilities Act (ADA)/Pregnancy Workers Fairness Act (PWFA) and related legislation. This role evaluates, coordinates, and implements workplace accommodations, working closely with employees, managers, and healthcare providers to support both individual needs and organizational goals.

Profile Description:

• Lead and manage the interactive process to identify effective workplace accommodations.
• Review medical documentation and collaborate with employees, healthcare providers, and internal stakeholders to assess accommodation needs.
• Provide end-to-end case management, ensuring timely and compliant, and empathetic resolution of accommodation requests.
• Educate employees and managers on ADA rights and responsibilities, return-to-work processes, and complex accommodation scenarios.
• Maintain accurate documentation and ensure adherence to internal service level agreements (SLAs) and quality standards.
• Partner cross-functionally to align accommodations with business needs and legal requirements.
• Prioritize tasks effectively and ensure timely follow-up on all case activities.
• Demonstrate adaptability and a sense of urgency in response to evolving business needs

Knowledge & Experience:

• Bachelor’s degree in Human Resources, Psychology, Social Work, Business Administrations, Disability Studies, or related field.
• Minimum of 3 years of experience in HR, disability case management, or a related field preferred.
• Strong interpersonal and communication skills, both written and verbal.
• High level of professionalism and discretion in handling sensitive information.
• Excellent problem-solving abilities and the capacity to work independently.
• Proficiency with digital tools and comfort navigating multiple platforms.

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Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.