Parts Remote Coach

 

Title: Parts Remote Coach

Location: Dallas, TX, US

Job Type: Full-time with Benefits  

 

Who We Are

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

 

SUMMARY 

The Parts Remote Coach will provide comprehensive field support for the sale of MBUSA wholesale mechanical parts to the aftermarket (Independent Repair Facilities, Fleets and Jobbers).  This position is being developed to provide direct support to MBUSA dealerships in the wholesale parts business. The primary focus of the Parts Remote Coach will be to assist the MBUSA wholesale field sales team to drive immediate short-term sales growth through the MBUSA dealerships & distribution channels.  A secondary focus will be placed on building direct relationships with aftermarket installers, fleets and commercial accounts while liaising with stakeholders in the MBUSA dealership and corporate organizations.  This is a professional level, non-supervisory position. 

 

What Your Day-to- Day Responsibilities Include:  

• Receive comprehensive training based on the MBUSA Wholesale Parts Excellence program criteria 

• Conduct ongoing market adaptation of coaching elements – based on current program requirements (checklists, coaching guide, agendas, retailer presentations…) 

• Preparation of retail visits (individualization of presentations and agendas, evaluation financials/Customer Potential Analysis - MRA tool - PSX…) 

Dealer coaching: 

• Conducting of GAP-Analysis, set-up of Action Plan, action tracking and certification through the use of MSXI online toolbox 

• Training of/support dealers for implementation of MBUSA WPE services and processes for defined coaching modules 

• Marketing support (evaluation of Customer Potential Analysis - MRA, Sales and Business   Planning 

• Coordinate travel schedule among all parties. 

• Acting on behalf of MBUSA and its dealerships, develop and implement a targeted marketing & sales plan.  Wholesale plan would include features such as technician training, technical support, local product promotions and related MBUSA funded programs 

• Measure and track individual dealership/distributor performance against the targeted sales and marketing plan 

• Pro-actively follow-up on coaching activities and action plan items 

• Periodic auditing of dealer compliance against MBUSA Wholesale PARTS Excellence requirements (i.e. maintaining specified program deliverables) 

• Understand of high-level MBUSA corporate and Aftersales organization and related strategies. 

• Submit daily contact reports including number of planned/actual dealer visits, dealer reviews, coaching status and verbal description of contact/next steps 

• Review program status with MBUSA/MSXI program management 

 

 

What you bring:  

• Minimum of ten years’ professional experience in the automotive aftermarket and/or wholesale parts environment preferably with specific Mercedes Benz or a Bachelor’s degree in a related field
• Prior experience providing training, coaching and consulting in dealership preferred