Sr. Director, Corporate FP&A

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

We are seeking a Senior Director, Corporate FP&A to lead company-wide financial planning, analysis, and strategy in support of our rapidly scaling organization. This individual will serve as a trusted partner to cross-functional leaders, drive company-wide financial processes, and deliver insights that enable strategic decision-making. The ideal candidate thrives in a fast-paced environment, is passionate about operational excellence, and brings deep expertise in financial planning, reporting, and business partnership. This is a high-impact role with significant visibility and opportunity for growth. 

Key Responsibilities: 

• Lead the corporate financial planning process, including annual budgeting, rolling forecasts, and long-term strategic planning. Own the global consolidated P&L and corporate planning calendar; communicate key deliverables and timelines across teams
• Lead a team of finance professionals to drive FP&A activities. This includes staff based in India
• Partner cross-functionally with Finance, Accounting, Investor Relations, and Corporate Development to deliver insightful financial narratives and performance analyses.
• Own stock-based compensation forecasting in partnership with Total Rewards and the Equity team. 
• Identify and drive process improvements across forecasting and planning cycles. Standardize and scale processes to improve accuracy, consistency, and transparency
• Be the subject matter expert on customer and operational data, building models to interpret trends, design predictive drivers, and enhance forecast accuracy
• Deliver monthly, quarterly, and annual financial reporting packages to executive leadership, the Board of Directors, and investors.
• Implement and manage financial planning systems and tools, driving automation and efficiency in reporting and forecasting
• Provide analytical and strategic support for ad hoc initiatives, including investment decisions, business case evaluations, and corporate strategy projects

Please note this is a hybrid role with onsite expectations of 3x/week (Tuesday-Thursday) from our San Mateo, CA Headquarters.

Qualifications

• 15+ years of progressive experience in FP&A, with 5+ years in a Corporate FP&A leadership role (SaaS experience strongly preferred) 
• Deep knowledge of finance and accounting processes, reporting structures, and planning systems in a public company environment
• Experience with master data management and integrating financial data across teams
• Proficiency with financial tools and systems, ideally including NetSuite, Anaplan, or Adaptive Planning
• Excellent communication and presentation skills; ability to distill complex financial information into clear, actionable insights
• Proven track record of building and scaling processes, tools, and teams from the ground up
• High attention to detail, a strong sense of ownership, and a bias for action
• Growth mindset with a demonstrated ability to thrive in a dynamic, evolving environment 
• Bachelor's Degree in Business, Accounting, Finance, or Economics; Master's degree in Finance or Economics preferred

Additional Information

This role is based in the San Francisco Bay Area, and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, business needs, and market demand. Therefore, in some circumstances, the actual salary could fall outside of this ex