RELOCATION CONSULTANT 2 - REMOTE

 

PRIMARY FUNCTION:

The Relocation Consultant II serves as the “navigator" of the relocation process for his/her domestic transferees. Responsibilities including, but are not limited to administering relocation policy/program; counseling on best utilization of resources; reviewing and interpreting marketing reports, appraisals and inspections, oversee equity funding process; coordinating the shipment of household goods, destination services and expense management. Primary caseload consists of Homesale activities while ensuring customer and client needs are met in a timely efficient manner through delivery of Top Block service.

 

MAJOR DUTIES AND RESPONSIBILITIES:

• Maintain an assigned caseload, while delivering impeccable customer service to external and internal customers. 

 

• Provide primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement. Provide exemplary customer service to transferee and his/her family. 

 

• Demonstrates knowledge of Cartus' products and services in all interactions with client and customer Coordinate / Facilitate Cartus' core products and services to assigned customers according to prescribed Cartus standards. 

 

• Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue. 

 

• Ensure data integrity in all Cartus systems. 

 

• Maintain compliance with Cartus' corporate policies, programs, and standards. 

 

• Ensure that supplier partners perform all necessary tasks related to the sale and closing of each property.

 

• Establish effective working relationship with Network and Non-Network brokers in implementation of primary functions 

 

• Coordinate ordering, review, analysis of agent prepared BMAs and property action plans 

 

• Coordinate development of agents property action   plan and market updates as required by specific client contracts and programs

 

• Serve as an objective real estate subject matter expert and resource to internal and external customers 

 

• Maintain working knowledge of corporate client policy in management of  critical marketing information and events

 

 

KEY DIMENSIONS:

• Clear and concise written and verbal communication skills. 
• Customer advocacy and superior customer service skills. 
• Strategic thinker- strong judgment and decision making skills. 
• Interpersonal / Influencing skills 
• Detail  oriented; ability to multitask 
• Ability to work in a team environment 
• Cultural awareness 
• Innovative and resourceful  
• Computer Literacy 
• Flexibility 
• Manage stress & pressure 
• Ability to plan and organize.

 

QUALIFICATIONS / SELECTION CRITERIA

• College degree  or equivalent preferred
• Two plus years prior relocation or real estate experience with home sale closings 
• Two years Customer service experience
• Influential verbal and written communication skills
• Strong organizational and analytical
• Ability to efficiently manage high-volume customer interactions and administrative tasks in a fast-paced, consistent work environment

 

 

   

 

Cartus is leaning into its essence, Where Mobility Meets Agility®. With nearly 70 years in operation, Cartus is an industry leader in global talent mobility and corporate relocation services. Cartus manages all aspects of an employee’s move across 190+ countries to facilitate a smooth transition in what otherwise may be a stressful process. The company supports hundreds of corporate and