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If you’re looking to build your career at a forward-thinking organization with deep community roots and a vision for growth, success, and giving back, you’ve come to the right place.

Get to know us:

• We’re your local community bank—and have been since 1875—that is committed to providing excellent customer service and giving back to our communities.

• We foster a collaborative, inclusive work environment as part of a close-knit team where your voice is valued and heard.

• Our highly engaged employees are rewarded for their performance and have ample opportunities for cross-training and advancement within the organization.

• We’ve been named one of the best places to work in Maine, and offer robust benefits focused on your holistic well-being.​

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Position Summary: 

The Retail Operations Manager serves as senior-level strategic support and is responsible for all operational and retail risk activities related to the Bank’s retail banking centers.  This role ensures adherence to policies and procedures, manages vendor relationships, supports audit and risk management activities, and leads initiatives to enhance service delivery and operational efficiency across the retail banking network. The Retail Operations Manager is responsible for overseeing and coordinating the operational, compliance, and control functions of banking centers. These responsibilities include ensuring an operationally sound operating environment through strong policies, procedures and practices and monitoring; administering key banking center operating systems; supporting strategic initiatives impacting the operating environment; creating additional business development capacity for banking centers and fostering knowledgeable stakeholders as it pertains to operations and will require ongoing collaboration with partners often serving as the primary voice for the Retail Division.

This position offers qualified internal candidates the flexibility of hybrid work from any Camden National Bank location across Maine and New Hampshire.

Essential Duties and Responsibilities: 

• Coordinate activities to implement the Bank’s policies, procedures and practices concerning banking center activities and the integration of these activities with operational support areas

• Participate in strategic projects impacting the banking center operating environment

• Support Retail Regional Directors and other business partners on strategic initiatives involving banking centers

• Analyze activities, costs, operations and forecast data to determine banking center progress toward goals and objectives. This includes expertise and oversight to the Retail budget planning

• Ensure compliance of stakeholders throughout the retail division through established standard policies and procedures, as well as collaborating with the Risk division to implement changes as risk evolves

• Lead a team of knowledgeable stakeholders on the Retail ASSIST team, our one stop answer line for banking centers

• Lead the other key programs including the bank’s overdraft and ATM programs

• Oversee systems management for several critical retail and company computer programs including but not limited to Silverlake, OnBoard and Synapsys

• Compile and oversee reports on operating functions of banking centers

• Engage with internal and external audit and legal teams to ensure conformance of compliance and legal positions of the bank

• Manage multiple vendors to provide critical functions to the operations of the bank and quality service to our customers. 

Basic Qualifications: 

• Bachelor’s degree from four-year college or university, or 10 years related experience and/or training

• Expert banking knowledge of account structure, transaction processing and compliance requirements

• Demonstrated ability to work in a team atmosphere without supervision

Preferred Qualifications: 

• 10+ years of experience with System Administration, including experience with current Camden National Bank core systems: Silverlake, OnBoard, Synapsys, Synergy, etc.

• Understanding of the business line’s goals and operations

• Expertise in use of research tools and