Engineer I, Information Systems – Universal Epic Universe

JOB SUMMARY:

Performs basic activities related to the support and administration of Ride and Show Network (RSNs) systems. The Engineer I, Information Systems is responsible for tasks such as supporting the installation and administration of specialized client and server software, enforcing access security controls, maintaining asset and vulnerability systems, deploying security patches and non-security firmware and software upgrades, capacity planning, and maintenance, design, acceptance testing and continual auditing of the attractions and parkwide systems, as well as all system security, troubleshooting, and fault analysis.

MAJOR RESPONSIBILITIES:

Execute attractions technology engineering strategy under the guidance of senior engineers, including:

• Evolve and Improve Ride and Show Networks:
  • Implement and support the next generation of shared services for ride show networking via a secured parkwide infrastructure.
  • Participate in attraction architecture renovations and updates to take advantage of new technology, safety, and security techniques.
  • Assist the development and integration of Attraction Operations Center for data aggregation and monitoring.
  • Understand hardware and firmware currently in use and ensure updates as appropriate for upgraded and obsolete equipment.
  • Remain up to date with latest technology regarding hardware, software and security tools.
• Maintain good cybersecurity posture and manage cybersecurity risk:
  • Secure attraction and parkwide RSNs to prevent misuse and unauthorized access to RSN resources by maintaining appropriate Access Control methods.
  • Maintain user databases per Engineering Security Policy, produce and analyze audit reports to measure and verify compliance, and manage local and shared service accounts.
  • Manage Asset Inventory systems to track and act upon asset lifecycles.
  • Utilize Vulnerability management solutions to monitor and remediate security findings.
  • Implement and maintain appropriate safeguards including firewalls and Intrusion Detection/Prevention Systems.
• Provide tier 2 design and maintenance support:
  • Assist all attractions at Universal Orlando Resort as required, including training controls and tech services personnel.
  • Assist Business Partners including Engineering, Ride & Show, Universal Creative, and liaison with Universal Parks Technology as needed.
  • Participate in weekly on call rotation schedule.
  • Follow safety and design strategies, including support systems such as Access Control and Building Management.
  • Ensure partner PCs integrate with the various field tools and programs, provision PCs for use at attractions by Engineering and Ride & Show personnel, including control systems software installation and setup.
• Prevent attraction downtime:
  • Utilize centralized monitoring systems to timely respond to incidents, address issues, and increase resiliency.
  • Assist with the maintenance of proper disaster recovery resource and follow policy to maintain system availability.
  • Perform periodic system performance and capacity analysis to ensure ride sustainability.
• Keep Documentation Current:
  • Ensure that change modification tracking is implemented and reviewed, following the established engineering change processes.
  • Design and execute acceptance testing strategies including regular auditing of existing networks.
  • Maintain configuration management of hardware and software configuration and documentation in accordance with Engineering’s guidelines.
  • Ensure proper access, accountability, and processes are in place for appropriate maintenance, support, and design of RSNs in new and existing attractions.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

Bachelor’s degree in Information Technology, Computer Engineering, Computer Science, or related field required.

EXPERIENCE:

• 3+ years’ experience with: server administration and support, Active Directory, RADIUS authentication, DHCP, DNS, Window and Linux OS Hardening, security patch deployment, endpoint security.
• 3+ years’ experience with: Virtualization, VSAN, IDS and IPS, asset life cycles, change control, acceptance testing.
• 3+ years’ experience with: IT networking, IT systems, firewalls, wireless network design
• Or equivalent combination of education and experience.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

Preferred (any combination of) certifications:

• Cisco CCNA
• Comp-TIA A+, CA