Performance & Workflow Lead

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. 

So if you believe in inspiring a better future, read on.

About the Role

Responsible for providing agency performance management, compensation and workflow management support to ensure prompt enquiries handling and timely reports are delivered to distribution channels.

Workflow Management

• Understand existing and new campaigns, clubs, schemes mechanism and build Alteryx workflows for the team.
• Review existing workflows with department members and coach them to enhance the workflows with agreed consistent standards.
• Conduct briefings/workshops to familiarise process owners on new workflows and processes.
• Conduct regular skills training (eg. SQL, Alteryx, workflow, data analysis) for department/division members to transfer knowledge and uplift overall capability.
• Design and build interactive dashboards and reports using Tableau/Power BI to present data insights in a visually appealing and easily understandable manner.
• Perform data analysis to identify trends, patterns, and correlations that can drive business decisions and change.
• Work with relevant stakeholders, process owners, developers, vendors on process improvement initiatives. Challenge status quo.
• Lead the evaluation of new workflows, processes and technologies with the objective of improving productivity, efficiency, cost management and increasing end-user experience satisfaction.

Compensation

Support the following BAU:

• Basic commissions and overrides

  Attend to commissions and overrides enquiries.

  Review commission generated in IL system and IL feeds to Callidus systems.

• Bonus and Incentives

  Attend to bonus and incentives enquiries.

  Prepare Manual Adjustments for payments, if any.

• Contests, Convention and Campaigns monitoring

  Attend to Contests, Convention and Campaigns monitoring.

  Prepare and processed monitoring reports.  

• Administer Incentives. Example: Onboarding incentive, Exam reimbursement. To ensure accurate and timely administration of the following:

  Monthly onboarding incentive for both AIAS and AIAFA

  Monthly exam reimbursement for both AIAS and AIAFA  

  Handle adhoc appeals

  To generate supporting reports under various recruitment schemes as required

  Attend to enquiries

• Participate in product launch meeting, prepare UAT plan and verify agent commission, production credits and assessing implication to agent’s compensation.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.