Key Data - Sr./ Product Manager

Sr./ Product Manager – Remote (U.S. Only)

About Key Data:

Key Data is the most trusted platform for short-term rental (“STR”) market data. With data sourced directly from our co-op of millions of vacation rental properties worldwide, OTA’s, and hotels, we create market and property-level intelligence for the vacation rental industry, destinations, hoteliers, and investors.

Key Data is an Inc. 5000 recipient, given to America’s fastest-growing companies, and we’ve been recognized throughout the travel industry with awards for innovation and service. Our all-remote team ranked us as a “best in class” place to work.

Role Overview:

We’re seeking a Senior Product Manager to join our growing Product team (4 PMs + Chief Product Officer) and own the roadmap, ideation, and execution for Key Data’s dashboard products. This individual will translate customer needs into product briefs, wireframes, and go-to-market plans - working cross-functionally with Customer Service, Professional Services/PSM, UX/UI, Development, QA, and the GTM teams. The ideal candidate has 3-5+ years of SaaS product management experience (preferably in BI or data visualization), a solid understanding of AI-enabled tools, and a track record of driving adoption, retention, and feature-usage growth.

What You’ll Do

Gather and Synthesize Feedback

• Partner closely with Customer Service and PSM teams to collect, triage, and analyze qualitative and quantitative customer feedback.

• Translate feedback into compelling product briefs that solve core customer problems (e.g., BI reporting gaps, benchmarking needs).

Ideation & Conceptualization

• Lead ideation sessions to conceptualize new features or enhancements—running wireframe sketches, mockups, or low-fidelity prototypes before handing off to UX/UI.

• Ensure user-centric design by validating ideas through customer interviews,usability tests, and data analysis.

Leverage AI-Enabled Tools

• Stay informed on AI/ML best practices and recommend how AI-powered analytics or predictive features could enhance our dashboards.

• Collaborate with data teams to incorporate AI insights (e.g., anomaly detection, forecasting) into product proposals.

Cross-Functional Collaboration

• Work closely with a dedicated Project Manager who allocates Development, UX, and UI resources for this product.

• Serve as the central point of contact between UX/UI designers, software engineers, QA, and the GTM (Sales/Marketing) teams to ensure smooth Launches.

• Partner with GTM stakeholders to craft go-to-market plans, positioning, and training materials for new dashboard releases.

Measure & Iterate

• Work with PSM to track key metrics—user adoption, feature-usage growth, NPS, retention—and iterate on product priorities to optimize those KPIs.

• Run A/B tests or pilots as needed to validate feature impact.

Manage and Triage Customer Requested Enhancements and Bugs

• Triage critical issues or bug reports with QA and Engineering, ensuring timely resolution.

• Manage enhancement requests

Champion a Bias for Action

• Proactively identify gaps in processes or opportunities for rapid improvement—removing blockers and driving swift decisions.

• Help create a culture of continuous delivery and customer-obsessed innovation within the Product team.

What We’re Looking For

Required Qualifications

• 3-5+ years of hands-on SaaS Product Management, ideally with BI or data visualization products.

• Demonstrated ability to drive product adoption, feature usage growth, and positive shifts in NPS and retention.

• Strong understanding of AI-enabled tools and how they can be applied to BI or analytics products.

• Comfort with SQL or similar analytics tools, and familiarity with dashboard platforms (Looker, Tableau, Power BI, etc.).

• Skilled at writing clear product briefs, user stories, and acceptance criteria.

• Expertise in wireframing tools (Figma, Sketch, Balsamiq, etc.) to create early mockups.

• Solid understanding of Agile/sprint methodologies, backlog grooming, and sprint planning.

• Proven experience working cross-functionally with Customer Success, Professional Services/PSM, UX/UI, Engineering, QA, and GTM (Sales/Marketing) teams.

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