PROJECT MANAGER - Level 3

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About Duke Health Technology Solutions

Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

Occupational Summary
DHTS Project Manager Level -  3 
This position reports to the DHTS PMO Manager while managing several healthcare IT projects of various sizes. 

Work Performed

LEVEL 3:

The PM Level 3/ Program Manager is an experienced position that will demonstrate advanced project and program management, leadership, and executing planning skills in support of Duke Health. The goal of this position is to manage multiple large projects and/or programs that span across multiple service lines within Duke Health with minimal oversight.
May function as a PM subject matter expert with proficiency in defined area(s) and a broad knowledge of all aspects of the profession.
•    Successfully manages a mix of complex projects or programs with minimal oversight.
•    Leads projects or programs with an expert level of organization, communication, negotiation, and management.  
•    Mentors others in project and program management. 
•    Follows PMO methodology and ensures adherence to project management standards. Responsible for managing projects using Duke Health tools and techniques. Supports adherence to common processes, such as the Project Management Methodology (PMM) and IT Service Management. Ensures the appropriate level of documentation, communication, and PM rigor are applied to each project.  Looks for opportunities to refine project tools and methodologies. 
•    PLANNING: Develops and documents the project plan. Keep team apprised via project plans.  Meetings and discussion minutes contain identified project tasks, tasks to be completed, and work not completed. Collaborates with Service Owner to measure assigned project progress and determine corrective actions if needed to ensure successful project implementation.
•    Evaluates interdependencies / impacts on other projects.
•    SCOPE MGT: Demonstrates the ability to work with Service Owner on ambiguous scope and requirements. Engages Service Owner to break the work down into manageable work streams for the project or program and advise on items outside of agreed upon scope. Works with Project Team to develop and document project plan using standard methodology, and schedule project work to achieve project scope.  Manages and documents scope changes, including ensuring attainment of appropriate approvals.
•    ISSUES AND RISKS: Manages project/program progress and determines corrective actions to proactively address issues and minimize risks when needed to ensure successful project implementation. Document critical issues and recommendations for resolution of issues.  Ensures teams are taking corrective action as necessary to deliver complete scope, desired quality and timeliness of projects. Identify and escalate critical issues in a timely manner. Continually conduct risk assessments and develop risk response strategy if necessary.
•    RESOURCE MGT: Works with resource managers to identify project/ program resource needs and competencies, sets and communicates team/individual responsibilities, and identifies any resource or competency gaps across complex projects and programs.  Engages the project team, resource manager, and the Project Resource Analyst to estimate, document, and maintain project resource allocations.  
•    BUDGET: May assist service owner with working with the Project Sponsor, Product Manager, and/or Finance to establish a project and/or program budget baseline, including reviewing budget changes and approvals.
•    STATUS TRACKING: Document and communicate appropriate project and/or program status within published timelines. Identifies and reports key items within the status updates.
•    MEETING MGT: Responsible for facilitating and driving meetings with the project and/or program team and key stakeholders as needed, developing and delivering an agenda, meeting minutes, and other artifacts to ensure all meetings are productive.
•    STAKEHOLDER MGT: Proactively engages executives, cross-functional leadership, and other key stakehold