Release Train Engineer/Scrum Master

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Position Purpose

As a Global Payments Release Train Engineer/Scrum Master, you will be responsible for leading an Agile Release Train and or multiple scrum teams, comprised of multiple cross-functional agile teams collaborating on some of Global’s biggest and most important development initiatives.  You will work with the business and development teams to turn vision into reality and will be the central point of contact for your Release Train/teams.  You will identify needs and will contribute as necessary to ensure the performance and success of the teams.  In short, you will be the ultimate servant leader accountable for maximizing the value provided by the Release Train, including throughput and delivery.

Responsibilities may include:

• Lead or collaborate in release planning sessions to establish scope and build release plans for Program Increments (PI).

• Manage and facilitate cross-functional team coordination to support development and product market releases.

• Develop and maintain domain expertise of release train value stream delivery.

• Collaborate with Portfolio Managers to understand and shape the definition of portfolio programs, assess progress/health, and report metrics.

• Collaborate with Product managers and Enterprise Architects to understand program backlog features and drive release train delivery.

• Collaborate with Product Owners and Scrum Masters to understand prioritized stories and support scrum team delivery.

• Facilitate program level Scrum of Scrums and retrospectives.

• Partner with Release Train team stakeholders for continuous improvement.

• Protect the teams and aggressively remove impediments that block progress.

• Ensure Release Train events are successful.

• Ensure a continual, fast flow of high quality value from the Release Train.

• Foster team accountability.

• Provide performance management feedback at the individual contributor and team levels.

• Participate in the team member interview process.

• Advocate and evolve Global’s Scaled Agile Framework.

• Monthly Train reporting.

• Financial monitoring and reporting.

Skills

• Demonstrate servant leadership to serve and develop release train teams.

• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group including executives, managers and subject matter experts.

• Ability to perform as a change agent to promote adherence to Global ‘s Scaled Agile Framework.

• Ability to apply critical thinking to delivery progress, risks, and issues in order to establish the direction for resolution, oversee the resolution plan, and represent status/impacts to key stakeholders.

• Persuasive, encouraging, and motivating.

• Ability to understand company strategies, product strategies, and key performance indicators to support maximizing the value provided by Release Trains.

• Ability to resolve conflict among participants.

• Ability to give and receive constructive feedback in the spirit of continuous delivery excellence.

• Promote a continuous improvement culture across the release train team members and contributing delivery resources.

• Demonstrate Global’s Scaled Agile Framework values of innovation, integrity, excellence, and courage.

Education/Certification

•  Bachelors or Master degree preferred (in Business, Computer Scienc