Lead Field Service Representative - 5152

Daniels Health is searching for a customer service-oriented individual to join us as a Lead Field Service Representative. This position is responsible for assisting the Field Service Supervisor with day-to-day supervision of field service representatives. This includes backfilling for any customer locations and managing the inspection and servicing of all products within an assigned hospital or medical center and providing management support to the field service representatives as needed. The Lead Field Service Representative will team up daily with the Field Service Supervisor, drivers, operations personnel, sales teams, and corporate support staff to deliver Daniels quality service to our customers. Through this essential service, you help create a safer healthcare environment for both patients and hospital staff!

What will your job inolve?

• Backfilling for field service representatives:
• Travels to applicable service sites as needed
• Arrives on-time at facility in Daniels-appropriate uniform and checks in with EVS staff on arrival/departure. Checks in and out of shifts using our time tracking software
• Ensures staging area is neat and orderly and all delivery equipment is in working order
• Checks and services containers throughout hospital according to Daily Service Schedule
• Exchanges containers, loads transporters with full containers, and transports full containers to storage area to replace cart with empty containers
• Stays in consistent communication with field service supervisor on quality of containers, issues, and status of service schedule
• Periodically communicates with nurses, nurse managers, environmental services mangers, and other stakeholder regarding current needs
• Lifting containers weighing up to 40 lbs
• Pushing / pulling wheeled transporters and/or palletized product up to approximately 300 lbs
• Providing management support for field service representatives including but not limited to:
• Addresses and resolves concerns
• Evaluates service and provides training as needed for field service representatives
• Provides clinical staff training for standard and premium accounts
• Is readily available for servicing emergencies state-wide
• Shadows representatives as needed to ensure quality service
• Performing waste audits as needed
• Leads and/or assists with customer installs 

What are we looking for?

• COVID-19 considerations: Willingness to be COVID vaccinated necessary.
• Someone with a can-do attitude who is committed to delivering high standards of customer service with the ability to liaison with key internal and external stakeholders. The ideal candidate will have previous experience working in a labour-intensive job and previous supervisory responsibilities. Delivering an integral service to healthcare, this is a hands-on field service role carried out within a hospital setting and will include heavy lifting from time to time. No previous experience working in healthcare required. We’ll show you the ropes!
•  If this sounds like the role for you, we look forward to speaking with you! If this opportunity doesn’t seem like the right fit for you but sounds perfect for someone you know, send them our way!

Why work for us?

• Job stability – as an essential service to healthcare we are non-seasonal and recession proof.
• Opportunities for overtime – we always need extra hands on deck so overtime opportunities are plentiful
• Consistent work hours – Monday – Friday position 5:00 AM- 1:00 PM
• Benefits – Full time roles are provided benefits, sick leave and vacation leave from day one
• Permanent position – This is a Full-time permanent role of 40 hours per week offering $23-25 per hour
• Safe work environment – We supply above and beyond the standard PPE protocols for safe handling of medical waste – find out more about how we protect you at https://www.danielshealth.com/covid-19-employees

Who are we? We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.
 Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these princi